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Mandarin-English Speaking Customer Care Specialist for Digital Photographic Industry @ PJ

RM 3,000 - RM 3,200 / month

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Requirements:

  • Required at least a qualification of SPM or above
  • Proficient in Mandarin, and English is a must
  • Have no issue to be based in office located at Ara Damansara, Petaling Jaya
  • Able to join on the following date: 12 March 2025
  • Willing to work on 4.5/5 days with rotational off day basis (including weekend & Public Holiday)
  • Able to commit working on 9 hours shift basis between 7.30am to 6pm (Mon - Fri) and 9am to 1pm (Sat).
  • Able to multitask on a regular basis
  • Able to handle customer’s and solve their enquiries in a professional manner.

Responsibilities

· Able to handle inbound and outbound calls in a timely manner

· Listen and solve customer’s enquiries or complaints in a professional manner

· Perform any administrative tasks requires by supervisor

· Able to transfer incoming calls relating to the relevant department correctly

· Ensure all SLA are being met appropriately

· Ensure the end-to-end experience for all customers at a high level of customer satisfaction.

Benefits

· Salary: RM 3000 Basic + up to RM 200 KPI allowance

· EPF + SOCSO, 12 days Annual Leaves and 14 days Medical Leaves

· 1 month paid training

· Free Shuttle Van Service to and from LRT station

· Located nearby to LRT Station Ara Damansara (5 to 10 minutes walking distance)

Job Type: Full-time

Pay: RM3,000.00 - RM3,200.00 per month

Benefits:

  • Opportunities for promotion
  • Professional development

Schedule:

  • Day shift

Language:

  • Mandarin (Preferred)
  • English (Preferred)

Work Location: In person