Team Lead - Backend Operation
Job Summary
In this role, you will lead a team within the sub-department, collaborating closely with the team manager to ensure applications submitted by customer and financial consultant are processed promptly and accurately, adhering to stipulated service levels. Additionally, you will also be actively involved in the daily processing of Service requests from customers.
Job Description:
1) Plan and manage the team’s daily work distribution and ensuring team's clearance targets are achieved.
2) Manage leave plans of the team, ensuring there are sufficient resources to cater for day-to-day operation needs.
3) Ensure customer and financial consultant’s applications under the Minor policy alteration and policy valuation function are processed in accordance to guidelines, service standards and quality.
4) Ensure that issues or escalations are flagged out and work with the team managers towards resolution within the service level agreement.
5) Handle tasks relating to the Minor policy alteration and policy valuation function.
Who we are looking for:
- Degree holder with at least 3 years working experience in backend operations/ processing of the internal transactions
- Good knowledge on Life, ILP and term insurance plans will be added advantage.
- Have at least 1 year of people management experience.
Job Types: Full-time, Permanent
Pay: RM5,000.00 - RM6,000.00 per month
Benefits:
- Health insurance
- Maternity leave
- Professional development
Schedule:
- Monday to Friday
Application Question(s):
- What is your expected salary?
- What is your notice period?
Experience:
- Backend operations: 3 years (Required)
- Leadership: 1 year (Required)
Work Location: In person