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Operations Manager -Japanese Speaker

RM 10,000 - RM 14,500 / month

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Responsibilities:

* Managing the operations seamlessly, ensuring timely SLA delivery along with maintaining

high level of employee and customer satisfaction

* Establishing and managing relationship with stakeholders

* Oversight of team – organizes resources, sets goals, carries out strategy from Executives

and client on a day to day basis; reporting responsibilities

* Responsible for following agreed governance model, escalation & communication plan

* To ensure team members achieve agreed standards in relation to their job assignments.

* To ensure training of new staff on the corporate policy rules to be adhered to

* To ensure that the buddy system is put in place to maintain the operation with minimal

disruption in times of annual leave/sick leave/study leave and daily working hour schedules

* To monitor and document work schedule of staff and absences.

* Build strong partnership with the client by growing and nurturing the existing relationships

to ensure operational cohesion & effective foundation for future growth

* Taking weekly and monthly calls with clients to understand the expectations from the teams

and provided updates,

Requirement:

* Working under the pressure

* Fluency in English (Speaking, listening, writing and reading). Working 100% English.

* University/Colleges required.

* English has to be advance

* Experience in managing team (up 50HC) more than 3 years

* Good to have experience in CS/BPO/Sales/Client relationship. Otherwise, candidate has to

be confidence in communication

* Able to 24/7, shift time will follow client demand (No fixed shift)

* Working 5 days, 2 days off per week (depend on the Ops schedule)

Job Type: Full-time

Pay: RM10,000.00 - RM14,500.00 per month

Application Question(s):

  • How many years of Operations Management experience?
  • How many years of experience from a BPO company: