Epicareer Might not Working Properly
Learn More
Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
Any Question? Contact us
logo
Jobs or company...

CUSTOMER SERVICE EXECUTIVE

RM 2,000 - RM 2,500 / month
Checking job availability...
Original
Simplified

1. Customer Support & Sales

  • Handle customer inquiries via phone, WhatsApp, email, and in-store visits.
  • Provide recommendations on flower arrangements, bouquets, and gift packages.
  • Process orders, including walk-ins, online, and corporate clients.
  • Assist customers in selecting flowers based on occasions, budget, and preferences.
  • Upsell additional products like vases, greeting cards, and premium packaging.

2. Order Processing & Coordination

  • Ensure accurate order entry into the system.
  • Coordinate with florists and delivery teams to fulfill orders on time.
  • Track and update customers on their order status.
  • Handle last-minute order changes, special requests, and urgent deliveries.

3. Complaint Handling & Problem Resolution

  • Address customer complaints professionally and provide effective solutions.
  • Process refunds, exchanges, or replacements if required.
  • Manage feedback and escalate unresolved issues to management.

4. Customer Relationship Management (CRM)

  • Build and maintain good relationships with regular customers and corporate clients.
  • Follow up with customers post-purchase to gather feedback and ensure satisfaction.
  • Maintain a database of loyal customers for promotions and special events.

5. Administrative & Reporting Tasks

  • Maintain records of customer interactions, transactions, and complaints.
  • Assist in generating daily, weekly, and monthly sales reports.
  • Monitor stock availability for frequently requested flower arrangements.

6. Marketing & Promotion Support

  • Assist in promoting store promotions, seasonal discounts, and new arrivals.
  • Suggest and implement ideas to improve customer experience.
  • Support social media and online customer engagement when required.

7. General Store Support

  • Help maintain a pleasant and welcoming store environment.
  • Assist with flower care and simple arrangements if needed.
  • Support team members during peak seasons like Mother’s Day, and festive periods.

Job Type: Full-time

Pay: RM2,000.00 - RM2,500.00 per month

Benefits:

  • Additional leave
  • Maternity leave
  • Opportunities for promotion
  • Professional development

Ability to commute/relocate:

  • Kuala Lumpur: Reliably commute or planning to relocate before starting work (Required)

Experience:

  • Customer service: 1 year (Required)