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Jobs or company...
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Quality Manager (Nilai Factory)

RM 7,500 - RM 10,500 / month
Checking job availability...
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The Quality Manager leads a team to:

  • Manage QMS processes to meet customer expectations, inspecting products, providing guidance to team members & liaising with operations and project managers.
  • Ensure that our products and services meet all requirements before they reach the customer.
  • Inspect the final product to make sure it has been built in compliance with legal standards and meets customer expectations, specifications, certifications and industry standards.
  • Fully understand the requirements for the product or service and have a sense of responsibility towards our potential and existing customers as well as the competition.
  • Preserve the company and brand reputation by ensuring that our products and services are capable of driving sustainable growth.
  • Oversee the customer service and support team's operations, strategizing to improve customer satisfaction, retention, and response times.
  • Analyzing customer feedback on product details to improve product quality by identifying root causes of defects and proposing effective solutions for quality issues.

Core Roles & Responsibilities:

1. Quality Assurance (QA):

  • Maintains Quality Assurance Objectives that align with company policies and goals. Develops, executes and effectively implements and manages Total Quality Management (TQM), quality assurance protocols, identifies improvement opportunities and devises new efficient procedures to enhance operational efficiency.
  • Reviews data from all quality assurance activities to ensure compliance with company policies and procedures. Develops and reviews specifications for products or processes.
  • Oversee all product development procedures to identify deviations from quality standards.
  • Collaborating with Management Teams to offer suggestions and resolutions for quality issues.
  • Maintains knowledge of government and industry quality assurance codes and standards.
  • Designs and implements quality assurance training programs and education for key personnel in collaboration with Managers, including internal control initiatives.

2. Quality Control (QC):

  • Ensure that Company quality records are up-to-date and accurate according to internal processes.
  • Apply statistical process control (SPC) methods to analyze data and evaluate the current process and any process changes. Keep accurate documentation and perform statistical analysis.
  • Prepare and present technical and program information to the Management Teams.
  • Ensure that all equipment, materials, and services are reliable and meet the required standards of performance efficiency.
  • Assess the quality of a product or service through a variety of stress tests.
  • Report on the quality of products and/or services throughout all phases of production.
  • Assess and review all materials provided by suppliers to ensure overall quality.
  • Inspect the final output and compare it to requirements (e.g. approve the right products or reject defectives).
  • Stay up to date with new quality control techniques and methods.

3. Customer Support/Service Management:

  • Collaborating with key departments (e.g. Sales & Ops, Productions, Supply Chain & Purchasing, etc.) to integrate customer service with overall business operations.
  • Reviewing and analyzing customer feedback to understand customer demands and expectations for developing effective quality control processes.
  • Oversees the investigation and resolution of customer complaints related to technical or quality issues to identify trends and areas for improvement.
  • Handling complex customer complaints or inquiries that require a higher level of support or escalation.
  • Solicit feedback from customers to assess whether their requirements are met.

4. Technical Engineering Support

  • Manage Product Drawing specifications for customized products.
  • Managing design processes.
  • Document Technical Knowledge in the form of notes and manuals.
  • Implementing Technical Standards.
  • Finding solutions for Technical/ Technical Drawing issues.

Job Requirements:

  • Possess a Bachelor’s Degree in Engineering, Quality Management, Business Administration, or any related field is preferred.
  • A minimum of 8-10 years of experience in Quality Management System (QMS) and Total Quality Management (TQM) leadership roles, preferably in a Multinational Manufacturing Organization.
  • Certification in Quality Control (e.g. ISO9001, Good Manufacturing Practice (GMP), etc.) and Lean Six Sigma is a strong advantage.
  • Strong leadership, analytical skills, time-management, problem-solving & decision-making abilities, exceptional communication and interpersonal skills and ability to navigate cross-functional collaborations, industry knowledge and technical expertise.
  • In-depth understanding and comprehensive knowledge of quality control procedures and relevant legal and compliance standards.
  • Proven track record of developing and implementing successful Organisational/ Operational Excellence, Quality Improvement Strategies & Initiatives across a large, diverse organization.
  • Ability to analyze complex situations and make effective decisions as well as ability to think creatively and strategically in a fast-paced environment.

Job Type: Full-time

Pay: RM7,500.00 - RM10,500.00 per month

Schedule:

  • Monday to Friday

Work Location: In person