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Department Operations
LevelExperienced (Individual Contributor)
LocationMalaysia - Kuala Lumpur
The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.
Job Description:
- Oversee Warehouse & Logistic operations: This includes, Seller center performance, Attribute management, Online shipment, stock analysis and payment reconcile checking.
- Driver Competitors intel: Providing insight on the updated driver policy from competitors for internal benchmarking and better decision making.
- Order Monitoring: Assist on hourly order monitoring for all states.
- Daily Merchant issues: Escalate merchant related issues to the merchant team that was reported or highlighted in social media, close group, or direct report from drivers.
- Analysis task/ Other Project: to also support some internal analysis and projects within the ground team and other departments when required. work closely with ops excellence on the ground testing of new enhancement.
- Supporting the front counter and liaising with walk-in drivers if there are any inquiries or complaints.
- Support internal analysis and projects within the ground team and other departments when required.
- Work closely with ops excellence on the ground testing of new enhancements.
Requirements:
- At least 3-5 years of working experience in any related operations management background.
- Good communication skills and attention to detail.
- Able to work as an individual and also with the team.
- Independent and flexible to take on new tasks.
- Analytical skill would be an added advantage.
- High proficiency in MS Excel and MS PowerPoint to deal with large-size data, analyze and translate trends and present to the higher management
- A team player with a collaborative mindset, working across various functions in- and outside of the driver operations team
- Team player, excellent in both written skills and verbal communication
- Having exposure to E-commerce, and a logistics background is a plus point
About Shopee
| Size | More than 5000 |
| Industry | Broadline Retail |
| Location | Singapore |
| Founded | 5 February 2015 |