Service Delivery Manager

Budget : 4000 to 4500 MYR per month Mode of employment : Hybrid Experience : 2+ yrs in SDM We are looking for an individual with a track record in providing excellent account and business level reporting and customer service support to join our dedicated team of delivery support professionals. You should be enthusiastic and self-motivated with a willingness to learn and preferably, a passion or interest in technology and innovation. In return, you will have an opportunity to work for a complex, diverse and dynamic brand leader with ongoing career learning and development opportunities. If you are successful in gaining this role, you will:- • Work daily with the coordination team to check status of orders, installations, consumables supply • Provide first level customer support via phone and email queries regarding MPS and MSS services and products • Be the first point of escalation for current supported contracts • Action and record customer updates, inquiries, and escalations (via email and phone queue • Liaise with the Project Manager and Client Success Managers to align day to day responsibilities with that of the business • Provide Service Level Agreement reporting and Invoicing for customers • Provide Quarterly Business Reviews for our CSM’s including analysis • Ad hoc Business reporting • Update HP Internal spreadsheets and systems with new orders and shipment details Obtain and record installation request details via either the customer or submitted purchase order • Ensure installations are occurring to meet the customer and HP Service Level Agreements • Update the Asset Spreadsheet and HP Internal systems with all the installed dates • Update the Asset spreadsheet and HP Internal systems with the IP address, configuration details, host name, as included in the Acceptance Checklist • Escalate any issues to the CSM, SDM, PM and Team Leader as appropriate To be successful in this role, you will need: - • 2 plus years’ experience in a similar financial and account management/analytics Roles • Intermediate to Advanced Microsoft Office skills • Demonstrated High level ability in Microsoft Excel and Power BI • ITIL/Agile foundations understanding • High attention to detail • Strong organization and time management skills • Self-motivated with a high work ethic • Enthusiastic with a customer first attitude • Excellent verbal and written communication skills • Ability to work on Australian Time Zone Hours • Flexible Work from home