CUSTOMER SERVICE (FULL TIME)

1. Customer Interaction • Handling customer inquiries via phone, email, or chat. • Assisting customers in placing orders and providing product information. • Addressing customer complaints and resolving issues promptly. 2. Order Management • Processing orders and updating order statuses. • Coordinating with the delivery team to ensure timely deliveries. • Assisting with order tracking and providing customers with updates. 3. Support for Sales and Promotions • Providing information about ongoing promotions and upselling products where appropriate. • Assisting customers with applying discounts or promotional codes. 4. Administrative Support • Maintaining customer records and updating databases. • Assisting with filing customer feedback or complaints for future reference. • Preparing reports related to customer inquiries and feedback. 5. Assisting in Teamwork • Collaborating with the sales team to enhance customer satisfaction. • Helping the customer service team with daily operational tasks. 6. Training and Learning (for Interns) • Learning about the products and services offered by the company. • Gaining experience in handling real-time customer interactions. • Understanding customer service best practices and industry standards. 7. Other Ad-hoc Tasks • Supporting any additional customer service or operational tasks as assigned by the supervisor.