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Customer Service (Mandarin Speaker) -Airline Project
RM 3,500 - RM 4,000 / month
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- To efficiently handle inbound and outbound customer call inquiries.
- To provide fast and timely solutions to all customer related problems.
- To ensure customer satisfaction by providing excellent Customer Services.
- To be constantly guided by company's service standards.
- Effectively manage large numbers of incoming calls.
- Handle complaint, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
- Keep records of customer interactions, process customer accounts and file documents.
- Follow communication procedures, guidelines and policies.
- Fresh graduates are encouraged to apply.
- Min SPM
- Can speak and read in Mandarin&English.
- Able to work on 24/7
- Previous working experience in customer service, or customer service related field is an added advantage but not essential.
- Possess good telephone etiquette with a smiley voice.
- Good communication and interpersonal skills.
- Ability to multi-task, priorities and manage time effectively.
- 5 working days in a week
- Rest & relax area
- Quarterly staff recognition and appreciation
- KPI/Night Shift/High OT allowances
- We provide free shuttle service for Ara Damansara LRT station based on selected schedule.
CAREER PROSPECT:
- Travel Centre Consultant > Team Leader > Senior Team Leader > Assistant Manager > Manager > Senior Manager.
- IJP – Internal job program. Opportunity to transfer within the company after 1 year if there is a suitable position available and staff passes the interview session.