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Customer Service (Cantonese&Mandarin) - Airline Project

RM 4,000 - RM 4,500 / month

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  • To efficiently handle inbound and outbound customer call inquiries.
  • To provide fast and timely solutions to all customer related problems.
  • To ensure customer satisfaction by providing excellent Customer Services.
  • To be constantly guided by company's service standards.
  • Effectively manage large numbers of incoming calls.
  • Handle complaint, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
  • Keep records of customer interactions, process customer accounts and file documents.
  • Follow communication procedures, guidelines and policies.
  • Fresh graduates are encouraged to apply.
  • Min SPM and above
  • Can speak and read in Cantonese&Mandarin.
  • Able to work on 24/7
  • Previous working experience in customer service, or customer service related field is an added advantage but not essential.
  • Possess good telephone etiquette with a smiley voice.
  • Good communication and interpersonal skills.
  • Ability to multi-task, priorities and manage time effectively.
  • 5 working days in a week
  • Rest & relax area
  • Quarterly staff recognition and appreciation
  • KPI/Night Shift/High OT allowances
  • We provide free shuttle service for Ara Damansara LRT station based on selected schedule.

    CAREER PROSPECT:

    • Travel Centre Consultant > Team Leader > Senior Team Leader > Assistant Manager > Manager > Senior Manager.
    • IJP – Internal job program. Opportunity to transfer within the company after 1 year if there is a suitable position available and staff passes the interview session.