Front Desk Operations:- Greet and welcome visitors, clients, and staff in a friendly and professional manner.
- Manage the front desk area, ensuring IT is clean, organised, and presentable.
Communication Management:- Answer, screen, and forward phone calls and emails to appropriate departments.
- Provide accurate information about the organization, its services, and its policies.
Visitor Management:- Maintain a log of visitors and ensure security procedures are followed.
- Issue visitor passes and direct guests to their destinations.Administrative Support:
- Manage appointments, schedules, and meeting room bookings.
- Receive, sort, and distribute incoming mail, packages, and deliveries.
- Perform clerical duties, including data entry, filing, and maintaining records.Customer Service:
- Address inquiries and complaints promptly and professionally.
- Provide support to clients and employees as needed.Other Duties:
- Assist with event coordination and other administrative projects.
- Perform other tasks as assigned by the management team.
Receptionist serves as the first point of contact for the organization, ensuring a positive and welcoming experience for clients, visitors, and staff. This role involves managing front desk operations, handling incoming calls, and performing administrative tasks to support the team.
Qualifications:- High school diploma or equivalent (a diploma in Business Administration or related field is a plus).
- Proven experience as a receptionist, front desk officer, or similar role.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Excellent communication and interpersonal skills.
- Strong organizational and multitasking abilities.
- Ability to maintain professionalism and confidentiality.
Working Conditions:
