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E-Hailing Customer Support Representative
RM 3,000 - RM 4,000 / month
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- Customer Interaction – Manage inbound calls, live chats, and emails, addressing inquiries, complaints, and feedback related to company products.
- Service Excellence – Strive to exceed customer expectations by providing accurate information and quality support.
- Team Collaboration – Work effectively within a team environment to meet KPI targets and SLA requirements.
- Service Excellence – Strive to exceed customer expectations by providing accurate information and quality support.
- Fresh Graduates Welcome – Minimum SPM qualification required.
- Strong Communication Skills – Proficient in English & Mandarin (spoken & written).
- Fast-Paced Environment – Comfortable adapting to dynamic workflows.
- Customer-Centric Approach – Empathy and patience in handling customer concerns.
- Strong Communication Skills – Proficient in English & Mandarin (spoken & written).
- Work Schedule – 5.5 to 6 working days per week on a rotational shift.
- Training Provided – Comprehensive on-the-job training for skill development.
- Shuttle Service – Convenient transportation support for employees.
- Night Shift Allowance – Additional compensation for late-hour shifts.
- Commission – Opportunity to earn extra incentives based on performance.
- Training Provided – Comprehensive on-the-job training for skill development.