Epicareer Might not Working Properly
Learn More

E-Hailing Customer Support Representative

RM 3,000 - RM 4,000 / month

Checking job availability...

Original
Simplified
  • Customer Interaction – Manage inbound calls, live chats, and emails, addressing inquiries, complaints, and feedback related to company products.
  • Service Excellence – Strive to exceed customer expectations by providing accurate information and quality support.
  • Team Collaboration – Work effectively within a team environment to meet KPI targets and SLA requirements.
  • Fresh Graduates Welcome – Minimum SPM qualification required.
  • Strong Communication Skills – Proficient in English & Mandarin (spoken & written).
  • Fast-Paced Environment – Comfortable adapting to dynamic workflows.
  • Customer-Centric Approach – Empathy and patience in handling customer concerns.
  • Work Schedule – 5.5 to 6 working days per week on a rotational shift.
  • Training Provided – Comprehensive on-the-job training for skill development.
  • Shuttle Service – Convenient transportation support for employees.
  • Night Shift Allowance – Additional compensation for late-hour shifts.
  • Commission – Opportunity to earn extra incentives based on performance.