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Customer Service Executive

RM 2,500 - RM 3,500 / month

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  • Provide exceptional customer service and support to clients and customers.
  • Handle customer inquiries via phone, email, or chat, and ensure timely resolutions.
  • Coordinate with internal teams to ensure smooth and efficient service delivery.
  • Manage and track shipments, ensuring timely delivery and addressing any issues.
  • Resolve customer complaints and concerns in a professional and courteous manner.
  • Maintain customer accounts and ensure accurate information is recorded in the system.
  • Provide updates on delivery status and assist with any related logistics queries.
  • Support in processing orders and provide documentation to customers.
  • Preferred: Fluent in Mandarin (written and spoken) to communicate with Mandarin-speaking clients.
  • Experience in customer service, preferably in a logistics or related industry.
  • Strong communication and interpersonal skills.
  • Proficient in Microsoft Office (Excel, Word, etc.).
  • Able to handle multiple tasks and work in a fast-paced environment.
  • Problem-solving mindset with a customer-first approach.
  • Able to work independently and as part of a team.
  • Competitive salary package based on experience.
  • Opportunities for career growth and development within the logistics industry.
  • Friendly and supportive work environment.
  • Employee benefits and incentives.