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Customer Service Executive
RM 2,500 - RM 3,500 / month
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- Provide exceptional customer service and support to clients and customers.
- Handle customer inquiries via phone, email, or chat, and ensure timely resolutions.
- Coordinate with internal teams to ensure smooth and efficient service delivery.
- Manage and track shipments, ensuring timely delivery and addressing any issues.
- Resolve customer complaints and concerns in a professional and courteous manner.
- Maintain customer accounts and ensure accurate information is recorded in the system.
- Provide updates on delivery status and assist with any related logistics queries.
- Support in processing orders and provide documentation to customers.
- Preferred: Fluent in Mandarin (written and spoken) to communicate with Mandarin-speaking clients.
- Experience in customer service, preferably in a logistics or related industry.
- Strong communication and interpersonal skills.
- Proficient in Microsoft Office (Excel, Word, etc.).
- Able to handle multiple tasks and work in a fast-paced environment.
- Problem-solving mindset with a customer-first approach.
- Able to work independently and as part of a team.
- Competitive salary package based on experience.
- Opportunities for career growth and development within the logistics industry.
- Friendly and supportive work environment.
- Employee benefits and incentives.