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Call Center Representative - Pico VR
RM 4,000 - RM 5,000 / month
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- Customer Support: Handle pre-sales and post-sales inquiries from PICO VR users in Malaysia via phone, email, and chat.
- Issue Resolution: Provide solutions to technical issues, troubleshooting VR devices, and guiding customers through setup and usage.
- Sales Assistance: Assist potential customers with product features, pricing, and purchasing processes.
- After-Sales Support: Manage simple spare parts replacement requests, ensuring customers receive necessary components without requiring complex repairs.
- Documentation: Record and maintain accurate details of customer interactions, technical issues, and resolutions in the company database.
- Feedback Collection: Gather customer feedback to help improve products and services.
- Collaboration: Work closely with technical teams and other departments to ensure timely resolution of complex issues and seamless after-sales support.
- Issue Resolution: Provide solutions to technical issues, troubleshooting VR devices, and guiding customers through setup and usage.
- Fluency in English (speaking, reading, and writing).
- Previous experience in customer service, call center operations, or after-sales support is highly preferred.
- Strong communication and problem-solving skills.
- Ability to work in a fast-paced environment and manage multiple tasks.
- Knowledge of VR technology or prior experience with tech support is a plus.
- Familiarity with the cultures and customer expectations in Malaysia.
- Basic understanding of spare parts management and logistics is beneficial.
- Medical + dental benefits
- Young and dynamic working environment
- 5 Working days
- Nearby MRT station