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Call Center Representative - Pico VR

RM 4,000 - RM 5,000 / month

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  • Customer Support: Handle pre-sales and post-sales inquiries from PICO VR users in Malaysia via phone, email, and chat.
  • Issue Resolution: Provide solutions to technical issues, troubleshooting VR devices, and guiding customers through setup and usage.
  • Sales Assistance: Assist potential customers with product features, pricing, and purchasing processes.
  • After-Sales Support: Manage simple spare parts replacement requests, ensuring customers receive necessary components without requiring complex repairs.
  • Documentation: Record and maintain accurate details of customer interactions, technical issues, and resolutions in the company database.
  • Feedback Collection: Gather customer feedback to help improve products and services.
  • Collaboration: Work closely with technical teams and other departments to ensure timely resolution of complex issues and seamless after-sales support.
  • Fluency in English (speaking, reading, and writing).
  • Previous experience in customer service, call center operations, or after-sales support is highly preferred.
  • Strong communication and problem-solving skills.
  • Ability to work in a fast-paced environment and manage multiple tasks.
  • Knowledge of VR technology or prior experience with tech support is a plus.
  • Familiarity with the cultures and customer expectations in Malaysia.
  • Basic understanding of spare parts management and logistics is beneficial.
  • Medical + dental benefits
  • Young and dynamic working environment
  • 5 Working days
  • Nearby MRT station