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Internship For (IT Operations/ Noc)
- Internship, onsite
- Nevigate Global Network Sdn Bhd
- Bangsar, Malaysia
RM 999 - RM 1,000 / month
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- Compile reference documentation for internal teams during handover;
- Perform fault analysis, classification, and troubleshooting of incidents through the support portal;
- Provide network circuits traffic monitoring and updates;
- Follow up closely with providers on faulty circuits and ensure issues are resolved as per the agreed Service Level Agreement (SLA);
- Liaise with customers to provide updates as per the agreed SLA;
- Manage and resolve all Level and Level 2 Technical Escalation involving Nevigate Links, CPE, and VPNs;
- To escalate up to Nevigate Level 3 and/or management, if issues are not resolved or encountered prolonged delay to resolution.
- Perform customization of daily, weekly, and monthly reports.
- Perform shift work
- Other ad-hoc tasks related to network management and technical provisioning delivery;
- Provide onsite support if required
- Monthly incentive
- Training provided