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Customer Services Specialist

  • Full Time, onsite
  • International Connect Services Sdn Bhd
  • Kuala Lumpur, Malaysia
Salary undisclosed

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• Provide front-line support to our customers via live chats, phones, and email. • Answering queries and resolving client issues regarding our products, platforms, and promotion. • Address customer feedback as well as complaints professionally. • Record and update customer data and other relevant information when necessary. • Supporting documentation/administrative needs within the department and supporting • translation for customer announcement notices • Fluently communicate in Hindi, Japanese, and Spanish (spoken, written, and reading) to assist international clients. • Assist in translation tasks for customer announcements and documentation. Qualifications and Requirements: • Bachelor's degree in business study or any related field. • Mandatory fluency in Hindi, Japanese, and Spanish (speaking, writing, and reading). • Ability to work effectively in a multicultural team. • Strong analytical and problem-solving skills. • Excellent administrative and organizational skills. • Effective communication skills.