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Specialist - Quality & Customer Experience

RM 3,500 - RM 3,999 / month

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Specialist - Quality & Customer Experience (Native Hindi/Telegu) The Responsibilities of the Role:: • The analysts shall assist in the development of the Arion and Al tools to give Customer Support a firm base in relation to quality. • The analysts shall be daily moderators of automated learning. • Conduct investigations as and when required. • Utilize software to notify Operations so there is compliance with quality standards and procedures. • Create and enable a structure for real-time quality feedback. • Continue the development and enhancement of the supervised learning machine and user interface. • Facilitate the change from random scoring to targeted actions. • Detecting and repairing broken customer journeys. • Provide Customer Support with actionable insights. Qualifications • Excellent command of spoken and written Hindi/Telugu. • Minimum Degree in any related field • Minimum 2-3 years experience with excellent disciplinary and performance track record. • Dynamic, highly motivated, and result-oriented team player with good interpersonal skills. •