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Descriptions Responsible for overseeing the overall operations and sales of the outlets Lead to achieve optimal business performance of the restaurant Analyse and planning restaurant sales levels and profitability Monitor labour and F & B costing matters Constantly review, evaluate operations/procedures and suggest improvements to the management Handle customer queries and complaints Deliver high-quality and excellent customer service Conduct orientation and training & coach new the new staff Upsell promotions Maintain high standards of quality control, hygiene, and health and safety Ensure the strict compliance by all service and kitchen staff to company’s standard operating procedures Perform ad-hoc duties as and when assigned by the management Requirements Minimum 5 years of experience in related industry Must have good leadership and people management skills With excellent communications and presentation skills With excellent customer service and problem solving skills Ability to lead a team and a team player