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Customer Relation

RM 3,000 - RM 3,499 / month

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Key responsibilities of a Customer Relation Officer: Responding to customer inquiries: Answering questions about products, services, account details, billing, and policies through various communication channels. Resolving customer issues Identifying problems, troubleshooting, and finding solutions to customer complaints or concerns in a timely manner. Providing product information: Explaining features, benefits, and usage of company products or services to customers. Maintaining customer records: Keeping accurate customer data updated on CRM systems, including contact details, purchase history, and interaction logs. Building customer relationships: Engaging with customers in a friendly and professional manner to foster positive interactions and loyalty. Cross-selling and upselling: Identifying opportunities to promote additional products or services to existing customers. Feedback collection and analysis: Gathering customer feedback through surveys or interactions to identify areas for improvement. Escalating complex issues: Referring complex customer problems to relevant departments for further handling. Complying with company policies and procedures: Adhering to established guidelines regarding customer service standards and data privacy.