Customer Service Executive (JB)

Company name: OPS Technologies Sdn Bhd Position: Customer Service Executive (Supply Chain) Job Responsibilities: • Responsible for processing and managing customers’ orders with timely deliveries and shipment arrangements to be made in the most optimum manner • Act as a key interface for all customers’ orders and logistics enquiries • Point of contact for customers in all purchase orders and deliveries/shipment concerns • Ensure prompt shipments/deliveries (may include short lead-time orders) • Ability to resolve issue when conflict arises • Knowledge of local and overseas regulations with proper documentation • Timely keying in of orders and acknowledgement of customer purchase orders • Logistics arrangements for deliveries and work with transporters/ forwarders/ warehouses to resolve any issues which may result in a delay or no shipment • Ensure there is no overdue of customer orders; to highlight and work closely with sales team and business development team to clear overdue customer orders for deliveries/shipment arrangements • Interface with team members prior to shipment of goods to customers with the objective of consolidating deliveries for cost saving and control • Liaise with customers on deliveries/shipment dates and any special requirements pertaining to customers’ orders fulfillment • Perform Good Receive, Delivery Order, Packing List, Commercial Invoice, Proforma Invoice, Sales Contract, etc documents and liaise forwarders on custom documents • Responsible for processing and managing of Purchase Orders to manufacturers/suppliers, follow-up on shipment schedules, production schedules, shipments clearance and inventories control • Escalation of orders with manufacturers/suppliers with our purchases to fulfill customers’ request • Any other tasks assigned from time to time Job Requirements: • At least 1-2 years of experience • Ability to successfully manage multiple priorities and to handle challenging work demands and tight schedules • Able to make timely decisions in a high pressure environment • Meticulous and keen eye for details • Good verbal and written communication skills and detailed oriented