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Service Advisor Automotive

Salary undisclosed

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Responsibilities: To meet customer expectations and requests with regards to routine service, paint, repairs and vehicle body works. Assess the liability, advise customer on estimated service repair cost and best method to pursue insurance claims (OD / TP / Cash) Liaise and negotiate with surveyor / insurance companies to get the best cost Requirements: Possess a Certificate / Diploma in Automotive Engineering or its equivalent At least 2 years of working experience as a customer service advisor in the automotive industry or related field in automotive insurance claims Must possess driving license Possess strong knowledge on continental automotive components, paint and body work and warranty processing Familiar with submission of necessary documents in auto system Good customer service skills