Growth Operation Leader

Job description: 1.Develop and execute growth strategies for the overseas Key Accounts (KA) business by setting clear objectives, aligning with company goals, and ensuring successful implementation. 2.Optimize business processes, including customer relationship management (CRM), workflow automation, and operational efficiency, to enhance overall business performance and scalability. 3.Recruit, train, and manage a high-performing team by implementing effective hiring strategies, conducting structured training programs, and continuously evaluating team performance to maintain excellence. 4.Design and implement a VIP service framework tailored for high-value users, setting service standards, providing exclusive benefits, and introducing engagement initiatives to improve long-term retention. 5.Analyze business performance data, including user behavior, retention trends, and revenue impact, to identify areas for improvement and implement data-driven optimization strategies. 6.Monitor and optimize key performance indicators (KPIs) such as platform churn rate, user retention, engagement levels, and customer satisfaction to drive business success. 7.Ensure smooth execution of core business goals by breaking down high-level objectives into actionable plans, tracking progress, and adjusting strategies as needed. 8.Enhance cross-department collaboration by improving communication and workflows between different teams, ensuring alignment, and resolving operational challenges effectively. 9.Identify and implement initiatives to reduce platform churn through proactive user engagement, improved service quality, and personalized customer support strategies. 10.Drive continuous improvements in business processes and team performance by staying updated on industry trends, adopting best practices, and fostering a culture of innovation and efficiency. Job Requirement: Proficiency in Mandarin and English (spoken and written) is essential to effectively communicate with internal teams, senior management, and key stakeholders. At least 2 years of experience in managing customer service or operations teams is required, preferably in the tech, social media, live streaming, or voice-based social networking industries. Experience in social or audio-based community operations is highly preferred, as understanding user engagement, retention, and content moderation is key to business success. Proven ability to build and manage teams, including recruiting, onboarding, training, and leading a diverse team while ensuring high performance and motivation. Strong analytical and data-driven decision-making skills to interpret business metrics, track user behavior, and optimize strategies to improve key performance indicators such as retention and engagement rates. Ability to manage multiple business lines simultaneously, handling various projects, setting priorities, and ensuring smooth operations across different functions without compromising efficiency. Excellent leadership, problem-solving, and decision-making abilities to identify business challenges, develop solutions, and drive continuous improvements in processes and team operations. Experience in process optimization and workflow automation, ensuring that business functions are streamlined, scalable, and aligned with company objectives for maximum efficiency. Strong cross-functional communication and collaboration skills, enabling seamless coordination between different departments to improve operational efficiency and achieve business goals. A proactive and adaptable mindset, with the ability to work in a fast-paced, evolving environment, stay updated with industry trends, and implement innovative strategies for long-term success.