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- Solve problems for clients by understanding and exceeding their expectations - Illustrate the value of products and services to create growth opportunities - Participate in brainstorming, office activities, staff meetings, and client meetings - Follow up with clients regularly to ensure needs are being met and to identify opportunities - Provide technical support to end-users, addressing hardware and software issues promptly and effectively. - Maintain a helpdesk system to log, track, and resolve user requests and incidents.