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Client Services Specialist

Salary undisclosed

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Provide frontline support for all (relevant) client interactions covering telephone, e-mail, and online social media platforms (e.g. live chat and WhatsApp): aim to exceed clients’ expectations in every instance. Be the “first line of defense” (with other stakeholders) to identify, escalate and manage potential risk. Meet the demands of both internal stakeholders and Company’s diverse client base in a growing fast-paced environment. Report on relevant trends & insights as they relate to client queries, complaints, and potential opportunities for Company to internal stakeholders. Adhere to established policies, guideline, and procedures to meet the obligations set out in Company’s compulsory literature available in the internal library. Adhere to the QA framework designed for the client services team Manage escalations on behalf of the Team Leader and relevant Stakeholders whenever appropriate. Handle ad-hoc projects or tasks whenever being assigned Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance, and continual improvement of the ISO9001 and ISO18295-1 Quality Management System of TDCX.