
Asia Operation Coordinator (Mandarin Speaking)
RM 3,500 - RM 4,000 / month
Checking job availability...
Original
Simplified
- Travel tour operating from ho ahead till tour finish.
- Understand company working processes and follow the workflow for daily tasks.
- Using company system and follow the guideline to make all service order in place.
- Well budget control and Conduct negotiation and communication with relevant parties for over budget issue.
- Daily checking for incoming message and requirement.
- Follow up the request and amendment, and deliver result across multiple time zones. Invoice issuance.
- Draft invoice & check final costing sheets.
- To ensure productivity for tour handling and also control the ratio of mistake to cause financial impact.
- Facilitate in the coordination of tasks and communication with each corporate parties (Network office, service venders).
- Work closely with relevant Network office to solve issues.
- To monitor and ensure all confirmation could deliver to our customer on time.
- Follow up tour report / complaint handling.
- Update tour situation to sales office according to tour report.
- Follow up complaint and input tour report for further investigate.
- To record all the cases into Quality Control Log book for statistics and review.
- Collaborate closely with cross-functional department a
- 1-3 years’ experience in Operations role background, fresh graduates are welcomed
- Experience in travel industry is preferred.
- Proficiency in English & Mandarin.
- Strong communication skill
- Attention to detail, adapt changes and have passion for continuous process improvement
- Positive can-do attitude and willingness to support on any request as needed
- Ability to comprehend systematic logical flows
- 13th Month Salary
- Over Time
- Medical Insurance
- Transportation Allowance