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Asia Operation Coordinator (Mandarin Speaking)

RM 3,500 - RM 4,000 / month

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  • Travel tour operating from ho ahead till tour finish.
  • Understand company working processes and follow the workflow for daily tasks.
  • Using company system and follow the guideline to make all service order in place.
  • Well budget control and Conduct negotiation and communication with relevant parties for over budget issue.
  • Daily checking for incoming message and requirement.
  • Follow up the request and amendment, and deliver result across multiple time zones. Invoice issuance.
  • Draft invoice & check final costing sheets.
  • To ensure productivity for tour handling and also control the ratio of mistake to cause financial impact.
  • Facilitate in the coordination of tasks and communication with each corporate parties (Network office, service venders).
  • Work closely with relevant Network office to solve issues.
  • To monitor and ensure all confirmation could deliver to our customer on time.
  • Follow up tour report / complaint handling.
  • Update tour situation to sales office according to tour report.
  • Follow up complaint and input tour report for further investigate.
  • To record all the cases into Quality Control Log book for statistics and review.
  • Collaborate closely with cross-functional department a
  • 1-3 years’ experience in Operations role background, fresh graduates are welcomed
  • Experience in travel industry is preferred.
  • Proficiency in English & Mandarin.
  • Strong communication skill
  • Attention to detail, adapt changes and have passion for continuous process improvement
  • Positive can-do attitude and willingness to support on any request as needed
  • Ability to comprehend systematic logical flows
  • 13th Month Salary
  • Over Time
  • Medical Insurance
  • Transportation Allowance