Retail / Store Manager @ Genting Sky Avenue @ up to RM6k Bas

Position Summary - Oversee all aspects of store operations and to ensure the store operates efficiently in accordance to guidelines, to meet customer service and sales goals. - Motivate, coach and support the team regularly to be sales-driven and result-driven. - Maximize staff productivity, ensuring consistent compliance to the brand and company Policy & Procedures. - Lead the store by representing the brand in a positive and professional manner while ensuring recurring business. - Promote positive, cohesive, competitive and ethical working environment. - Maintain store inventory integrity – minimize stock losses and ensure consistent stock count if necessary. - Foster customer centric culture by leading the team to deliver exceptional customer service to enhance customer experience in store. Key Performance Indicators - Increase sales and maximize profitability of the store. - Achieve high and consistent compliance of all retail standards for the store, in line with the -brand’s standards. - Achieve high service standards as per EMM Checklist. - Inventory Integrity, maintain stock accuracy at optimal level, manage stock losses and conducting stock counts. - Lead and responsible for recruitment, interviews, and candidate selection. - Visual Merchandising (VM) score. - Responsible for staff development & training in the store. - Responsible for employee engagement and maintain employee loyalty. - Responsible for other ad-hoc duties as assigned. - Individual development which includes indicators as defined by the management and Brand Principal.