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Customer Service Coordinator Seafreight/ Airfreight

RM 3,000 - RM 3,500 / month

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Key Responsibilities:

· Serve as the primary point of contact for customers regarding shipments, orders, and delivery status.

· Track and monitor shipments to ensure on-time deliveries and resolve any delays or issues.

· Communicate with carriers, suppliers, and warehouses to coordinate logistics operations.

· Process customer orders, update shipment information, and maintain accurate records in the system.

· Handle customer complaints, investigate issues, and provide timely solutions.

· Assist with documentation, including invoices, bills of lading, and customs paperwork.

· Work closely with the logistics and operations team to optimize shipping efficiency.

· Ensure compliance with company policies and industry regulations.

· Provide proactive updates and reports to customers on shipment status and potential disruptions.

· Support continuous improvement initiatives to enhance the customer experience.

Requirements & Qualifications:

· Education: High school diploma or equivalent (Bachelor’s degree in Logistics, Supply Chain, or related field preferred).

· Experience: 1-3 years of experience in customer service, logistics, or supply chain management.

· Strong understanding of transportation and shipping processes (domestic and international).

· Proficiency in logistics software, CRM tools, and Microsoft Office Suite (Excel, Word, Outlook).

· Excellent communication and interpersonal skills.

· Strong problem-solving abilities and ability to work under pressure.

· Attention to detail and ability to multitask in a fast-paced environment.

· Knowledge of customs regulations and freight forwarding is a plus.

Job Types: Full-time, Contract
Contract length: 12 months

Pay: RM3,000.00 - RM3,500.00 per month

Schedule:

  • Monday to Friday

Supplemental Pay:

  • Overtime pay

Work Location: In person