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Customer Service Cum Sales Co
JOB SCOPE FOR CUSTOMER SERVICE CUM SALES CO
1. Answer email for customer enquiry
2. Reply quotation to customer
3. After receive P/O and follow the below procedure:
- Issue master card to customer approval
- Issue discussion form to other dept to confirm
- Issue work order to planner
4. Issue D/O & Invoice to store dept for delivery & filling the D/O & invoice
5. For export shipment need to declare and print out K2 form & permit
6. Update delivery schedule to store Dept (daily task)
7. Meeting with planner for update delivery status (daily task)
8. Monitor the finish good status and raw materials status
9. Review the old stock status (monthly task)
10. Attend the monthly stock take (monthly task)
11. Follow ISO procedure:
- New product review
- Customer order review
- Customer communication & complaint handling
- Customer satisfaction monitoring
12. Need to discussion the below dept for customer order:
- Costing (for provide quotation)
- Engineering (For process production)
- Planner (For delivery date)
- QA (For quality issue)
Job Type: Full-time
Pay: RM2,000.00 - RM2,500.00 per month
Benefits:
- Maternity leave
Schedule:
- Day shift
Supplemental Pay:
- Overtime pay
- Performance bonus
Education:
- Diploma/Advanced Diploma (Preferred)
Language:
- Mandarin (Preferred)
- English (Preferred)
Work Location: In person