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Field Support Executive

RM 3,500 - RM 3,800 / month

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General Summary

We seek a dynamic, energetic individual with outstanding customer care skills to join us! The Field Support Executive will be primarily responsible for effectively responding to incoming requests requesting product/service information, seeking support in using our platforms and resolving common issues in account management and administration.

Duties and Responsibilities:

  • Answer inquiries via phone, email, and walk-ins.
  • Manage day-to-day operations.
  • Handle escalated customers and issues and assist through difficult calls or issues with follow-up.
  • Act as the support channel of the customer and voice across the organization
  • Assist with training and team huddles as needed.
  • Meeting Room bookings and daily tasks required.
  • Handle Will-Call customers and storage management.
  • Upkeep the Will-Call in neat conditions.
  • Ad-hoc projects as required

Our Support agents Must-Haves:

  • Experienced in customer service leading an inbound/outbound/email call center team and walk-ins
  • Excellent verbal and written communication skills required
  • Customer-first orientation and ability to adapt/respond to different types of characters
  • Excellent computer skills with proficiency in MS Office
  • Available to rotate Saturday shift (when required)
  • Well-verse in English and Mandarin

More About You:

  • Demonstrate a positive, consistent, customer-focused, results-driven attitude
  • Embrace challenges and setbacks
  • Ability to create an environment of innovation and continuous improvement together with a self-help/self-service team
  • Able to start on short notice

Job Type: Full-time

Pay: RM3,500.00 - RM3,800.00 per month

Benefits:

  • Opportunities for promotion
  • Professional development

Schedule:

  • Day shift

Supplemental Pay:

  • 13th month salary

Ability to commute/relocate:

  • Puchong: Reliably commute or planning to relocate before starting work (Required)

Experience:

  • Customer service: 1 year (Required)