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General Summary
We seek a dynamic, energetic individual with outstanding customer care skills to join us! The Field Support Executive will be primarily responsible for effectively responding to incoming requests requesting product/service information, seeking support in using our platforms and resolving common issues in account management and administration.
Duties and Responsibilities:
- Answer inquiries via phone, email, and walk-ins.
- Manage day-to-day operations.
- Handle escalated customers and issues and assist through difficult calls or issues with follow-up.
- Act as the support channel of the customer and voice across the organization
- Assist with training and team huddles as needed.
- Meeting Room bookings and daily tasks required.
- Handle Will-Call customers and storage management.
- Upkeep the Will-Call in neat conditions.
- Ad-hoc projects as required
Our Support agents Must-Haves:
- Experienced in customer service leading an inbound/outbound/email call center team and walk-ins
- Excellent verbal and written communication skills required
- Customer-first orientation and ability to adapt/respond to different types of characters
- Excellent computer skills with proficiency in MS Office
- Available to rotate Saturday shift (when required)
- Well-verse in English and Mandarin
More About You:
- Demonstrate a positive, consistent, customer-focused, results-driven attitude
- Embrace challenges and setbacks
- Ability to create an environment of innovation and continuous improvement together with a self-help/self-service team
- Able to start on short notice
Job Type: Full-time
Pay: RM3,500.00 - RM3,800.00 per month
Benefits:
- Opportunities for promotion
- Professional development
Schedule:
- Day shift
Supplemental Pay:
- 13th month salary
Ability to commute/relocate:
- Puchong: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Customer service: 1 year (Required)