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Service Advisor (Jaecoo)

RM 2,300 - RM 3,500 / month

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Key Responsibilities:

  • Attend to customer's enquiries and requests using service reception/dialogue bay with greeting to customers as well for repairs/service and issuing job cards accordingly for proper documentation
  • Monitoring progress on the repairs/service and keep customer updated on the status on the repairs of their car
  • Provide technical explanation or advice to customers on their vehicles
  • Interpreting and relaying customer concerns and feedbacks to the technical team for further diagnosis
  • Provide quotations for repair of customer's car and communicate with customers for approval including additional repairs on their cars whenever necessary
  • To provide verification on warranty coverage based on vehicle maintenance records
  • To place the order with the Parts Department and inform customers upon arrival of parts
  • Liaise with Workshop Controller/Manager to ascertain the quality of the job done before contacting customer for the collection
  • To conduct follow-up with customers within 3 days of servicing/repair to obtain feedback on the last visit experience and the vehicle condition.
  • To deliver the vehicle to customer within the stipulated timeframe and in a clean and tidy manner
  • Upsell produces/services approved by the Company as to increase purchase value and overall sales target
  • To manage customer concerns and escalate to the manager when necessary.

Requirements:

  • Candidate must possess at least Diploma/Advanced/Higher/Graduate Diploma/Degree in Automotive/ Mechanical Engineering or equivalent
  • Possess strong technical knowledge and customer handling skills
  • Preferably working experience with continental brand (Volkswagen, Audi, Volvo, MINI, Mercedes, and etc)
  • Familiarity with Chery systems is an added advantage.
  • At least 2 year(s) of working experience in the related field is required for this position
  • Confident, dynamic and highly customer-oriented with a positive attitude
  • Able to work under pressure & fast-paced environment
  • Computer literate and well versed with Microsoft Office

Interested candidates are invited to apply online with detailed LATEST resume (stating present and expected salary & a recent photograph). Only shortlisted candidates will be notified.

Job Type: Full-time

Pay: RM2,300.00 - RM3,500.00 per month

Benefits:

  • Health insurance
  • Maternity leave
  • Opportunities for promotion
  • Parental leave
  • Professional development

Schedule:

  • Day shift

Supplemental Pay:

  • Yearly bonus

Application Question(s):

  • What's your expected monthly basic salary?
  • How much notice are you required to give your current employer?

Experience:

  • Customer service: 2 years (Required)
  • Automotive Service Advisor: 2 years (Required)

Expected Start Date: 03/03/2025