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Customer Service Assistant (Fresh Graduate)

RM 1,700 - RM 2,100 / month

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Job Description
We are looking for a proactive and detail-oriented individual to join our team as a Customer Operations Support. This role is essential in ensuring seamless logistics operations by managing shipments, overseeing operational activities, and collaborating with third-party providers.

Key Activities & Responsibilities:

  • Draft and maintain accurate shipment records to ensure timely updates.
  • Train and guide new team members on operational procedures and best practices.
  • Monitor daily activities at hubs, KLIA, and stations to ensure operational efficiency.
  • Resolve shipment-related issues by coordinating with relevant teams promptly.
  • Respond to emails professionally and maintain effective internal communication.
  • Collaborate with third-party providers like Poslaju, agents, and Lazada to ensure reliable outsourcing services.

Qualifications:

  • Diploma or Degree in a relevant field, such as Logistics, Supply Chain Management, Business Administration, or Operations Management.
  • Strong proficiency in Microsoft Office, especially Excel.
  • At least 1 year of experience in logistics or a related field.
  • Fresh graduates are encouraged to apply.

Technical Skills & Competencies:

  • Proficient in Microsoft Excel, Word, and other Office tools.
  • Strong organizational and multitasking skills.
  • Excellent problem-solving abilities to address operational challenges effectively.
  • High attention to detail to ensure the accuracy of data and records.
  • Strong verbal and written communication skills in both English and Bahasa Malaysia (additional languages are a plus).
  • Ability to work independently with minimal supervision.

Job Types: Full-time, Permanent, Fresh graduate

Pay: RM1,700.00 - RM2,100.00 per month

Benefits:

  • Free parking
  • Health insurance
  • Opportunities for promotion

Schedule:

  • Monday to Friday

Application Deadline: 01/31/2025
Expected Start Date: 03/07/2025