Customer Service Assistant (Fresh Graduate)
RM 1,700 - RM 2,100 / month
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Job Description
We are looking for a proactive and detail-oriented individual to join our team as a Customer Operations Support. This role is essential in ensuring seamless logistics operations by managing shipments, overseeing operational activities, and collaborating with third-party providers.
Key Activities & Responsibilities:
- Draft and maintain accurate shipment records to ensure timely updates.
- Train and guide new team members on operational procedures and best practices.
- Monitor daily activities at hubs, KLIA, and stations to ensure operational efficiency.
- Resolve shipment-related issues by coordinating with relevant teams promptly.
- Respond to emails professionally and maintain effective internal communication.
- Collaborate with third-party providers like Poslaju, agents, and Lazada to ensure reliable outsourcing services.
Qualifications:
- Diploma or Degree in a relevant field, such as Logistics, Supply Chain Management, Business Administration, or Operations Management.
- Strong proficiency in Microsoft Office, especially Excel.
- At least 1 year of experience in logistics or a related field.
- Fresh graduates are encouraged to apply.
Technical Skills & Competencies:
- Proficient in Microsoft Excel, Word, and other Office tools.
- Strong organizational and multitasking skills.
- Excellent problem-solving abilities to address operational challenges effectively.
- High attention to detail to ensure the accuracy of data and records.
- Strong verbal and written communication skills in both English and Bahasa Malaysia (additional languages are a plus).
- Ability to work independently with minimal supervision.
Job Types: Full-time, Permanent, Fresh graduate
Pay: RM1,700.00 - RM2,100.00 per month
Benefits:
- Free parking
- Health insurance
- Opportunities for promotion
Schedule:
- Monday to Friday
Application Deadline: 01/31/2025
Expected Start Date: 03/07/2025