Admin, Sales Coordinator (Ninja Mart - FMCG)

Key Responsibilities :

1. Sales Support & Coordination:

• Act as the main point of contact for sales teams, providing operational support to ensure the smooth execution of sales activities.
• Oversee order processing, ensuring all orders are placed, processed, and fulfilled accurately and on time.

2. Customer Service & Retention:

• Address customer inquiries and complaints, working with internal teams to resolve issues related to order discrepancies and delivery delays.
• Develop and implement retention strategies to improve customer satisfaction and build long-term relationships.

3. Order Issue Resolution:

• Monitor and resolve order-related issues by coordinating with logistics and warehouse teams, ensuring any discrepancies are addressed promptly.
• Proactively identify potential bottlenecks in the order cycle and implement corrective actions to minimise disruptions.

4. Cross-Functional Coordination:

• Serve as a liaison between the sales, logistics, and customer service teams to streamline order processing and issue resolution.
• Facilitate communication between departments to improve efficiency and ensure alignment on business objectives.

5. Sales Reporting & Insights:

• Track and analyse sales performance, order fulfilment, and customer service metrics to identify areas for improvement.
• Generate and present reports that provide insights into order statuses, customer satisfaction, and sales team performance.

Job Requirements :

• Diploma/Bachelor’s Degree in Business Administration, Sales, Logistics, or a related field.
• Minimum 1 year of experience in a sales support, customer service, or order management role, ideally within the FMCG or logistics industry.
• Proven track record of coordinating cross-functional teams and resolving customer service issues efficiently.
• Experience in using CRM or order management systems to track and report on sales activities
• Excellent coordination and time management skills
• Strong problem-solving abilities and exceptional customer service skills.
• Effective communication skills and collaboration with cross-functional teams
• High attention to detail and technical proficiency in managing order systems and reporting.

Note :

• 6 working days, based in Seksyen 22 Shah Alam (Warehouse)
• Opportunity to be absorbed as permanent employee