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Sea Logistics Operation Care Manager, Import

Salary undisclosed

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You will be joining our Operational Care Team to add your leadership expertise + skills to the delivery of Operational Excellence.

Your Role

You will be responsible for the delivery of operational excellence through your operational care center (OCC) team by providing leadership + direction, while continuously optimizing production costs.

Your Responsibilities

You will do this by working with a variety of internal + external stakeholders while focusing on the following key objectives:

  • To ensure operational excellence through high quality shipment for import services.
  • To support collaboration between customer care locations (CCL), sales as well as system + processes to deliver a great customer experience, supporting the development of new + existing customer targets.
  • To ensure supplier relationships are created + pro-actively managed, ensuring delivery to service level agreements (SLA) + global partnership rules (GPR).
  • To conduct regular anytime conversations with all direct reports to discuss + ensure traction on delivering performance + development goals.
  • To conduct daily + weekly stand-up meetings with your team to identify + resolve business issues.
  • To contribute as process owner to continuous improvements of processes + controls for lean processes focusing on cost effectiveness + productivity.
  • To ensure compliance with financial + revenue care guidelines.


Your Skills and Experiences

  • Your strong leadership skills + knowledge of our market along with your carrier relationships will be the key to your success.
  • You will be successful in this role because for your knowledge across our operations, products + services + because you possess the key attributes we are looking for.

About Kuehne+Nagel

With over 80.000 employees at some 1,300 locations in over 100 countries, the Kuehne+Nagel Group is one of the world’s leading logistics companies.

As an employer, Kuehne+Nagel stands for equal opportunity and we are committed to diversity in our teams. We believe that you can make a valuable contribution to Kuehne+Nagel and look forward to receiving your application.

CONTACT

Farah

[email protected]