Service Delivery Manager
RM 9,000 - RM 9,000 / month
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In this role, you will be responsible for the following:
- Managing and leading the Infra teams over a numbers of offices
- Overseeing installation, troubleshooting and maintenance to ensure proper function and maximize uptime
- Developing and implementing service delivery strategies, policies and budgets
- Monitoring and optimizing the performance of service delivery resources
- Handling service contracts and directs support services to ensure the business continuity
- Taking ownership of major incidents, coordination of resolving parties, effective communication to stakeholders and post incident review
- Holding & attending regular team meetings and ensure regular communications motivate and communicate with on-site staff via meetings and ad-hoc briefings
- Involved in hiring and interviewing
Requirements:
- Ideally, minimum of 5 years’ experience with service delivery management in a vendor environment
- Experience in third-party management, delivery of multiple services to various customers
- Demonstrable experience of working in a complex IT Service Management environment
- Strong coordination, operational and resource management skill
If this sounds like the role for you, please apply to be considered.
Job Type: Full-time
Pay: From RM9,000.00 per month
Application Deadline: 03/28/2025