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Technical Support, Helpdesk Analyst

Salary undisclosed

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  • Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions
  • Provide First Call Resolution (FCR) technical support
  • Troubleshoot and investigate cause of user’s problem
  • Update work information with all troubleshooting steps used in the ticketing system
  • Set Incident to “Resolved” if User’s problem has been solved
  • Reassign ticket if agent is unable to resolve ticket
  • Work location: KL, Malaysia

Job Types: Full-time, Permanent

Benefits:

  • Professional development

Schedule:

  • Day shift
  • Monday to Friday