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Jobs or company...
C

Service Desk Expert - (Application Support Analyst - Japanese Speaker)

RM 6,000 - RM 9,000 / month
Checking job availability...
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Summary:

  • We are seeking a highly skilled and detail-oriented ADP Analyst to join our team. This critical role focuses on managing and supporting sales data within our ADP system.
  • The successful candidate will receive and resolve requests, perform troubleshooting within defined SLAs, manage sales data from multiple systems, and execute ad-hoc procedures for system maintenance.
  • This position requires strong analytical skills, excellent problem-solving abilities, meticulous attention to detail, and the ability to communicate effectively with both internal and external stakeholders, including Japanese-speaking counterparts.
  • The position operates on a 24/7/365 rotating shift schedule, requiring on-site work in a designated project room at our headquarters.

Key responsibilities:

  • Request Fulfillment: Receive and respond to inquiries and requests from the centralized service desk via email and the incident management tool, providing timely and effective resolution within established service level agreements (SLAs).
  • Troubleshooting: Diagnose and resolve technical issues related to the ADP system and sales data processing, following established standard operating procedures (SOPs) and manuals.
  • System Maintenance: Perform ad-hoc procedures for system maintenance, including data cleanup, report generation, and other tasks as needed to maintain optimal system performance.
  • Reporting: Generate regular reports on system performance, data quality and other relevant metrics for stakeholders.
  • Communication: Communicate effectively with internal teams and external stakeholders, particularly Japanese-speaking counterparts, providing clear and concise updates on issue resolution and system status.
  • Collaboration: Work collaboratively with other regional members to resolve complex issues and improve overall system performance and data quality.

Skills & Qualifications:

  • Demonstrated ability to carefully follow detailed instructions and operational manuals.
  • Experience with incident management tools for example Service Now
  • Excellent problem-solving and analytical skills with meticulous attention to detail.
  • Excellent written and verbal communication skills in Japanese. (N1 or N2)
  • Ability to work a rotating shift schedule, including weekends or public holidays.
  • Work exclusively on-site in a designated project room in HQ.
  • Training will be provided for successful candidates.

Job Types: Full-time, Permanent

Pay: RM6,000.00 - RM9,000.00 per month

Benefits:

  • Health insurance
  • Opportunities for promotion
  • Professional development

Schedule:

  • Afternoon shift
  • Day shift
  • Early shift
  • Evening shift
  • Night shift
  • Rotational shift

Ability to commute/relocate:

  • Kuala Lumpur: Reliably commute or planning to relocate before starting work (Preferred)

Education:

  • Bachelor's (Preferred)

Experience:

  • Technical Support: 1 year (Preferred)

Language:

  • Japanese (Required)

License/Certification:

  • JLPT Certification (Required)

Work Location: In person