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Fraud Intern - Operations

Salary undisclosed

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Job Description

Appeal & Escalation:

  • Review & Investigate appeal cases for false positive account actions for Shopee Marketplace
  • Acts as the first line of response against reported/escalated fraud & scam cases.
  • Reinvestigations in fraud & abuse cases investigated by Buyer & Seller Review.
  • Manage the fraud cases while balancing between customers' needs and the company's benefits.
  • Cooperate with different teams to monitor & analyze the data for fraud trends, and false positives through reinvestigations and participate in assisting the review team to form preventive measures.

Buyer Review

  • Review a user-reported list of various fraud-related claims.
  • Perform a front-end check to identify risky sellers.
  • Conducts investigations on violations of our benefits/promotions.
  • Work with stakeholders to identify & report new fraud trends or MO, system issues, from daily report investigation to initiating preventive measures.

Requirements

  • Open for all final-year students of any major with a Bachelor's degree or higher.
  • Able to commence a full-time internship for a minimum of 3 months.
  • Detailed-oriented and able to solve problems efficiently in a dynamic working environment.
  • Good analytical skills and comfortable handling data.
  • Strong Microsoft Excel skills.
  • Having customer service experience is a plus.
Job Description

Appeal & Escalation:

  • Review & Investigate appeal cases for false positive account actions for Shopee Marketplace
  • Acts as the first line of response against reported/escalated fraud & scam cases.
  • Reinvestigations in fraud & abuse cases investigated by Buyer & Seller Review.
  • Manage the fraud cases while balancing between customers' needs and the company's benefits.
  • Cooperate with different teams to monitor & analyze the data for fraud trends, and false positives through reinvestigations and participate in assisting the review team to form preventive measures.

Buyer Review

  • Review a user-reported list of various fraud-related claims.
  • Perform a front-end check to identify risky sellers.
  • Conducts investigations on violations of our benefits/promotions.
  • Work with stakeholders to identify & report new fraud trends or MO, system issues, from daily report investigation to initiating preventive measures.

Requirements

  • Open for all final-year students of any major with a Bachelor's degree or higher.
  • Able to commence a full-time internship for a minimum of 3 months.
  • Detailed-oriented and able to solve problems efficiently in a dynamic working environment.
  • Good analytical skills and comfortable handling data.
  • Strong Microsoft Excel skills.
  • Having customer service experience is a plus.
About Shopee
Size More than 5000
Industry Broadline Retail
Location Singapore
Founded 5 February 2015
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