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Job Description
Appeal & Escalation:
Appeal & Escalation:
- Review & Investigate appeal cases for false positive account actions for Shopee Marketplace
- Acts as the first line of response against reported/escalated fraud & scam cases.
- Reinvestigations in fraud & abuse cases investigated by Buyer & Seller Review.
- Manage the fraud cases while balancing between customers' needs and the company's benefits.
- Cooperate with different teams to monitor & analyze the data for fraud trends, and false positives through reinvestigations and participate in assisting the review team to form preventive measures.
- Review a user-reported list of various fraud-related claims.
- Perform a front-end check to identify risky sellers.
- Conducts investigations on violations of our benefits/promotions.
- Work with stakeholders to identify & report new fraud trends or MO, system issues, from daily report investigation to initiating preventive measures.
- Open for all final-year students of any major with a Bachelor's degree or higher.
- Able to commence a full-time internship for a minimum of 3 months.
- Detailed-oriented and able to solve problems efficiently in a dynamic working environment.
- Good analytical skills and comfortable handling data.
- Strong Microsoft Excel skills.
- Having customer service experience is a plus.
Job Description
Appeal & Escalation:
Appeal & Escalation:
- Review & Investigate appeal cases for false positive account actions for Shopee Marketplace
- Acts as the first line of response against reported/escalated fraud & scam cases.
- Reinvestigations in fraud & abuse cases investigated by Buyer & Seller Review.
- Manage the fraud cases while balancing between customers' needs and the company's benefits.
- Cooperate with different teams to monitor & analyze the data for fraud trends, and false positives through reinvestigations and participate in assisting the review team to form preventive measures.
- Review a user-reported list of various fraud-related claims.
- Perform a front-end check to identify risky sellers.
- Conducts investigations on violations of our benefits/promotions.
- Work with stakeholders to identify & report new fraud trends or MO, system issues, from daily report investigation to initiating preventive measures.
- Open for all final-year students of any major with a Bachelor's degree or higher.
- Able to commence a full-time internship for a minimum of 3 months.
- Detailed-oriented and able to solve problems efficiently in a dynamic working environment.
- Good analytical skills and comfortable handling data.
- Strong Microsoft Excel skills.
- Having customer service experience is a plus.
About Shopee
Size | More than 5000 |
Industry | Broadline Retail |
Location | Singapore |
Founded | 5 February 2015 |