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Systems Engineer (Desktop Support)

Salary undisclosed

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Job Summary :

We are seeking a Systems Engineer with 1 to 3 years of experience in Desktop Support for our office-based role. The candidate will be responsible for providing technical support, troubleshooting hardware and software issues, and ensuring smooth IT operations. This role is crucial in maintaining the efficiency and productivity of our company's IT infrastructure.

Experience : 1 - 3 years

Required Skills : Technical Skills: Desktop Support

Responsibilities : -

  • Provide technical support to end-users by diagnosing and resolving hardware and software issues. Oversee the installation, configuration, and maintenance of desktop systems and applications. - Ensure timely resolution of support tickets and document all support activities.
  • Collaborate with other IT team members to implement and maintain IT policies and procedures. - Monitor system performance and troubleshoot issues to ensure optimal functionality.
  • Assist in the deployment of new software and hardware, ensuring compatibility with existing systems.
  • Conduct regular system updates and patches to maintain security and performance.
  • Provide training and support to end-users on new technologies and systems. - Maintain an inventory of all IT assets and ensure proper documentation.
  • Participate in the development and implementation of IT projects and initiatives. - Ensure compliance with company IT policies and industry best practices.
  • Communicate effectively with end-users to understand their needs and provide appropriate solutions.
  • Contribute to the continuous improvement of IT support processes and procedures.

Qualifications :

  • Possess a strong understanding of desktop support and troubleshooting techniques.
  • Demonstrate proficiency in installing, configuring, and maintaining desktop systems and applications.
  • Exhibit excellent problem-solving skills and the ability to work under pressure.
  • Have strong communication skills to interact effectively with end-users and team members. - Show attention to detail and the ability to document support activities accurately.
  • Be familiar with IT policies, procedures, and best practices.
  • Experience with remote desktop support tools and technologies is a plus.

Job Summary :

We are seeking a Systems Engineer with 1 to 3 years of experience in Desktop Support for our office-based role. The candidate will be responsible for providing technical support, troubleshooting hardware and software issues, and ensuring smooth IT operations. This role is crucial in maintaining the efficiency and productivity of our company's IT infrastructure.

Experience : 1 - 3 years

Required Skills : Technical Skills: Desktop Support

Responsibilities : -

  • Provide technical support to end-users by diagnosing and resolving hardware and software issues. Oversee the installation, configuration, and maintenance of desktop systems and applications. - Ensure timely resolution of support tickets and document all support activities.
  • Collaborate with other IT team members to implement and maintain IT policies and procedures. - Monitor system performance and troubleshoot issues to ensure optimal functionality.
  • Assist in the deployment of new software and hardware, ensuring compatibility with existing systems.
  • Conduct regular system updates and patches to maintain security and performance.
  • Provide training and support to end-users on new technologies and systems. - Maintain an inventory of all IT assets and ensure proper documentation.
  • Participate in the development and implementation of IT projects and initiatives. - Ensure compliance with company IT policies and industry best practices.
  • Communicate effectively with end-users to understand their needs and provide appropriate solutions.
  • Contribute to the continuous improvement of IT support processes and procedures.

Qualifications :

  • Possess a strong understanding of desktop support and troubleshooting techniques.
  • Demonstrate proficiency in installing, configuring, and maintaining desktop systems and applications.
  • Exhibit excellent problem-solving skills and the ability to work under pressure.
  • Have strong communication skills to interact effectively with end-users and team members. - Show attention to detail and the ability to document support activities accurately.
  • Be familiar with IT policies, procedures, and best practices.
  • Experience with remote desktop support tools and technologies is a plus.