Assistant Manager Business Development

Commerce Access Sdn. Bhd. established in 2009 as part of the Commerce Dot Com Group of Companies, embarked on a mission in 2019 to share expertise and assist businesses in surpassing milestones while setting new growth benchmarks. The strategy involves providing the first line of sales and support using a multichannel integration platform to enhance the customer experience for all clients.

This initiative provides integrated customer service while diversifying its business. Through the multichannel integration platform, various talents, best-practice business processes, and cutting-edge technologies are synergized to deliver comprehensive and unified solutions for clients.

KEY RESPONSIBILITIES

• Actively seek and explore new business opportunities to expand the company's portfolio and market presence.
• Proactively identify and secure new business opportunities to achieve company revenue targets.
• Maintain pipeline and forecast accuracy as well as involve in account management and account planning.
• Establish and manage relationships with external partners/vendors, fostering collaborative and mutually beneficial agreements.
• Develop and execute effective sales strategies to penetrate target markets and optimize business growth.
• Lead the creation of winning business proposals, tailored to client needs and aligned with company capabilities.
• Build and maintain strong relationships with existing and potential clients through regular meetings, follow ups, and presentations.
• Participate in RFPs and tenders for BPO business, ensuring timely and compliant submissions.
• Conduct market research and analysis to identify potential business opportunities and industry trends.
• Stay updated on industry developments, competitor activities, and regulatory changes to inform business decisions.

REQUIREMENTS

• Minimum Diploma or Bachelor’s Degree in Business Administration, Marketing, Communications, or a related field (a background in Operations Management or IT is a plus).
• At least 2-5 years of experience in BPO sales, business development, or client management, preferably in outsourcing, shared services, or contact center environments.
• A "hunter" mentality in sales approach, coupled with a strong work ethic and detail oriented.
• Strong understanding of BPO operations, service delivery models, outsourcing strategies, and digital transformation trends.
• Excellent negotiation, and stakeholder management skills to engage with clients and decision-makers.
• Proven ability to maintain composure under pressure, with exceptional problem-solving abilities in fast-paced environments.
• Demonstrate success in securing contracts, driving revenue growth, and expanding business opportunities.
• Outstanding written and verbal communication skills to effectively interact with internal and external stakeholders.
• Fluent in English and Bahasa Malaysia. Additional languages are an advantage.

WHY JOIN US

• Comprehensive medical benefits for you, your spouse, and children, ensuring your well-being is our top priority.
• Rest easy with our group term life coverage, providing you with security and assurance.
• Stay energized with meal credit that keep you fueled throughout the day.
• An in-house futsal court, badminton court, plus a gym for post-work workouts.
• A variety of fun-filled events and gatherings to unwind.
• Achieve a healthy work-life balance, ensuring you thrive both in and out of the office.

Commerce Access Sdn. Bhd. established in 2009 as part of the Commerce Dot Com Group of Companies, embarked on a mission in 2019 to share expertise and assist businesses in surpassing milestones while setting new growth benchmarks. The strategy involves providing the first line of sales and support using a multichannel integration platform to enhance the customer experience for all clients.

This initiative provides integrated customer service while diversifying its business. Through the multichannel integration platform, various talents, best-practice business processes, and cutting-edge technologies are synergized to deliver comprehensive and unified solutions for clients.

KEY RESPONSIBILITIES

• Actively seek and explore new business opportunities to expand the company's portfolio and market presence.
• Proactively identify and secure new business opportunities to achieve company revenue targets.
• Maintain pipeline and forecast accuracy as well as involve in account management and account planning.
• Establish and manage relationships with external partners/vendors, fostering collaborative and mutually beneficial agreements.
• Develop and execute effective sales strategies to penetrate target markets and optimize business growth.
• Lead the creation of winning business proposals, tailored to client needs and aligned with company capabilities.
• Build and maintain strong relationships with existing and potential clients through regular meetings, follow ups, and presentations.
• Participate in RFPs and tenders for BPO business, ensuring timely and compliant submissions.
• Conduct market research and analysis to identify potential business opportunities and industry trends.
• Stay updated on industry developments, competitor activities, and regulatory changes to inform business decisions.

REQUIREMENTS

• Minimum Diploma or Bachelor’s Degree in Business Administration, Marketing, Communications, or a related field (a background in Operations Management or IT is a plus).
• At least 2-5 years of experience in BPO sales, business development, or client management, preferably in outsourcing, shared services, or contact center environments.
• A "hunter" mentality in sales approach, coupled with a strong work ethic and detail oriented.
• Strong understanding of BPO operations, service delivery models, outsourcing strategies, and digital transformation trends.
• Excellent negotiation, and stakeholder management skills to engage with clients and decision-makers.
• Proven ability to maintain composure under pressure, with exceptional problem-solving abilities in fast-paced environments.
• Demonstrate success in securing contracts, driving revenue growth, and expanding business opportunities.
• Outstanding written and verbal communication skills to effectively interact with internal and external stakeholders.
• Fluent in English and Bahasa Malaysia. Additional languages are an advantage.

WHY JOIN US

• Comprehensive medical benefits for you, your spouse, and children, ensuring your well-being is our top priority.
• Rest easy with our group term life coverage, providing you with security and assurance.
• Stay energized with meal credit that keep you fueled throughout the day.
• An in-house futsal court, badminton court, plus a gym for post-work workouts.
• A variety of fun-filled events and gatherings to unwind.
• Achieve a healthy work-life balance, ensuring you thrive both in and out of the office.