Network Engineer

Job Title: Network Engineer

Location: Kuala Lumpur (Based on Client/Project Site Allocation)

Working Arrangement: Hybrid (Combination of office & work from home)

Job Description

We are seeking a skilled Network Engineer with expertise in LAN, WAN and wireless solution. The ideal candidate will have experience in designing, deploying, and managing enterprise-level IT infrastructure with a focus on ensuring high availability, performance, and security.

Key Responsibilities

• Manages the implementation of projects closed by the field sales team.
• Coordinates closely with internal sales, project managers and service resources by communicating project status and success metrics.
• Creates documentations and technical knowledge transfer to customers.
• Assist sales team on technical proof-of-concepts evaluation.
• Maintains knowledge of competitive products as well as complimentary solutions.
• Work collaboratively with the field sales, project management, engineering and support teams.
• Develops and maintain relationships with prospects, customers, and partners.
• Attend in-person meetings with clients to analyse, troubleshoot and diagnose hardware problems
• Respond to customer inquiries and assist in troubleshooting and resolving challenges
• Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
• Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues.
• Provide prompt and accurate feedback to customers
• To provides technical support to customers by remotely or onsite support according to SLA.
• Provides coaching and professional development to team members in order to enhance their product knowledge, technical acumen and technical sales skills.
• Lead projects from inception to completion, ensuring timely delivery and adherence to project objectives.
  
  

Qualifications & Skills

• Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).
• Minimum of 2 years of experience in a networking deployment field.
• Familiar in multivendor environment
• Familiar in L2/L3 protocol (STP,LACP,OSFP,VRRP,VXLAN), network virtualization, network design & network optimization
• Familiar in WLAN architecture, technologies & optimization
• Hands-on experience with security solutions (firewall, email security, endpoint security)
• Hands-on experience with server technologies such as virtualization, bare metal, HCI, backup or storage platforms.
• Experience with network automation (e.g., python, ansible) is added advantage.
• Strong troubleshooting and analytical skills, with the ability to solve network issues.
• Excellent communication and documentation skills in English, Mandarin, Bahasa Melayu language, both written and verbal.
• Ability to work effectively across teams.
• Certified in CCNP/PCNSE/FCP/ACSP/HCIP/H3CSE or equivalent certification are highly desirable.
  
  

Job Title: Network Engineer

Location: Kuala Lumpur (Based on Client/Project Site Allocation)

Working Arrangement: Hybrid (Combination of office & work from home)

Job Description

We are seeking a skilled Network Engineer with expertise in LAN, WAN and wireless solution. The ideal candidate will have experience in designing, deploying, and managing enterprise-level IT infrastructure with a focus on ensuring high availability, performance, and security.

Key Responsibilities

• Manages the implementation of projects closed by the field sales team.
• Coordinates closely with internal sales, project managers and service resources by communicating project status and success metrics.
• Creates documentations and technical knowledge transfer to customers.
• Assist sales team on technical proof-of-concepts evaluation.
• Maintains knowledge of competitive products as well as complimentary solutions.
• Work collaboratively with the field sales, project management, engineering and support teams.
• Develops and maintain relationships with prospects, customers, and partners.
• Attend in-person meetings with clients to analyse, troubleshoot and diagnose hardware problems
• Respond to customer inquiries and assist in troubleshooting and resolving challenges
• Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
• Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues.
• Provide prompt and accurate feedback to customers
• To provides technical support to customers by remotely or onsite support according to SLA.
• Provides coaching and professional development to team members in order to enhance their product knowledge, technical acumen and technical sales skills.
• Lead projects from inception to completion, ensuring timely delivery and adherence to project objectives.
  
  

Qualifications & Skills

• Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).
• Minimum of 2 years of experience in a networking deployment field.
• Familiar in multivendor environment
• Familiar in L2/L3 protocol (STP,LACP,OSFP,VRRP,VXLAN), network virtualization, network design & network optimization
• Familiar in WLAN architecture, technologies & optimization
• Hands-on experience with security solutions (firewall, email security, endpoint security)
• Hands-on experience with server technologies such as virtualization, bare metal, HCI, backup or storage platforms.
• Experience with network automation (e.g., python, ansible) is added advantage.
• Strong troubleshooting and analytical skills, with the ability to solve network issues.
• Excellent communication and documentation skills in English, Mandarin, Bahasa Melayu language, both written and verbal.
• Ability to work effectively across teams.
• Certified in CCNP/PCNSE/FCP/ACSP/HCIP/H3CSE or equivalent certification are highly desirable.