Service Desk Lead
Skills and Experience:
• Experience/understanding of ITIL methodology
• At least 3 years of experience in an IT Service Desk Team Lead role
• Experience in mentoring, training and supervising IT Service Desk technicians
• Able to work both as part of a team or under own initiative
• Have a positive attitude to customer problems and incidents in a high -pressured
environment
• Managing large teams
• Process Driven
• The appraisal, mentoring and development of the service team members
Skills and Experience:
• Experience/understanding of ITIL methodology
• At least 3 years of experience in an IT Service Desk Team Lead role
• Experience in mentoring, training and supervising IT Service Desk technicians
• Able to work both as part of a team or under own initiative
• Have a positive attitude to customer problems and incidents in a high -pressured
environment
• Managing large teams
• Process Driven
• The appraisal, mentoring and development of the service team members