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Service Desk Lead

Salary undisclosed

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Skills and Experience:

• Experience/understanding of ITIL methodology

• At least 3 years of experience in an IT Service Desk Team Lead role

• Experience in mentoring, training and supervising IT Service Desk technicians

• Able to work both as part of a team or under own initiative

• Have a positive attitude to customer problems and incidents in a high -pressured

environment

• Managing large teams

• Process Driven

• The appraisal, mentoring and development of the service team members

Skills and Experience:

• Experience/understanding of ITIL methodology

• At least 3 years of experience in an IT Service Desk Team Lead role

• Experience in mentoring, training and supervising IT Service Desk technicians

• Able to work both as part of a team or under own initiative

• Have a positive attitude to customer problems and incidents in a high -pressured

environment

• Managing large teams

• Process Driven

• The appraisal, mentoring and development of the service team members