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Entity:
Technology
Job Family Group:
IT&S Group
Job Description:
Let me tell you about the role
As a Service Designer at bp, you will craft the overall experience a user has with our services. This includes interactions, processes, and end-to-end experiences integrating multiple products or touch-points. You will connect the dots among business operations, technology, and people to deliver cohesive and effective experiences. Through thoughtful design, collaboration, and innovation, you’ll help bp build services that are intuitive, efficient, and ground-breaking, empowering both our customers and our teams.
What you will deliver
About Bp
bp is a global energy business with a purpose to reimagine energy for people and our planet. We aim to be a very different kind of energy company by 2030, helping the world reach net zero and improving people’s lives. We are committed to creating a diverse and inclusive environment where everyone can thrive. Join bp and become part of the team building our future!
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Travel Requirement
No travel is expected with this role
Relocation Assistance:
This role is not eligible for relocation
Remote Type:
This position is a hybrid of office/remote working
Skills:
Legal Disclaimer:
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us.
If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.
Technology
Job Family Group:
IT&S Group
Job Description:
Let me tell you about the role
As a Service Designer at bp, you will craft the overall experience a user has with our services. This includes interactions, processes, and end-to-end experiences integrating multiple products or touch-points. You will connect the dots among business operations, technology, and people to deliver cohesive and effective experiences. Through thoughtful design, collaboration, and innovation, you’ll help bp build services that are intuitive, efficient, and ground-breaking, empowering both our customers and our teams.
What you will deliver
- User research & insights: Understand both qualitative and quantitative research methods and know when to use them, plan and facilitate user research, and analyse the data to provide practical insights. Conduct in-depth research to understand user needs, difficulties, and behaviors, collecting insights that advise the design of services that truly meet user requirements.
- Service blueprinting & journey mapping: Build service blueprints and customer journey maps that visualize all touchpoints, processes, and interactions in the service, ensuring a flawless experience across the user journey.
- Holistic service design: Design services that integrate both front-stage (customer-facing) and back-stage (internal processes and systems) aspects, ensuring operational efficiency and smooth delivery of our services. Apply a systems thinking approach to problem-solving, understanding how different elements influence one another as part of a whole.
- Cross-functional teamwork: Work closely with partners, including product teams, developers, and business partners, to ensure that service improvements are aligned with business goals, feasible, and implementable, while also contributing to strategy and business case development.
- Prototyping & testing: Develop and test service concepts, prototypes, and frameworks to validate ideas and ensure the service design is practical, effective, and user-centred.
- Facilitation: Able to confidently facilitate and lead workshops with both designers, product teams and other cross-functional partners to build a shared understanding and alignment on the problem space, the users, and the end-to-end journey
- Bachelor’s degree in Design, Human-Computer Interaction, or a related field, or equivalent experience.
- Experience as a Service Designer or similar role.
- Strong understanding of user-centered design principles.
- Proficiency in service blueprinting and journey mapping.
- Excellent communication and teamwork skills.
- Ability to work optimally in a cross-functional team environment.
- Experience with prototyping and testing service concepts.
- Strong analytical and problem-solving skills.
- Familiarity with systems thinking and its application in service design.
About Bp
bp is a global energy business with a purpose to reimagine energy for people and our planet. We aim to be a very different kind of energy company by 2030, helping the world reach net zero and improving people’s lives. We are committed to creating a diverse and inclusive environment where everyone can thrive. Join bp and become part of the team building our future!
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Travel Requirement
No travel is expected with this role
Relocation Assistance:
This role is not eligible for relocation
Remote Type:
This position is a hybrid of office/remote working
Skills:
Legal Disclaimer:
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us.
If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.
Entity:
Technology
Job Family Group:
IT&S Group
Job Description:
Let me tell you about the role
As a Service Designer at bp, you will craft the overall experience a user has with our services. This includes interactions, processes, and end-to-end experiences integrating multiple products or touch-points. You will connect the dots among business operations, technology, and people to deliver cohesive and effective experiences. Through thoughtful design, collaboration, and innovation, you’ll help bp build services that are intuitive, efficient, and ground-breaking, empowering both our customers and our teams.
What you will deliver
About Bp
bp is a global energy business with a purpose to reimagine energy for people and our planet. We aim to be a very different kind of energy company by 2030, helping the world reach net zero and improving people’s lives. We are committed to creating a diverse and inclusive environment where everyone can thrive. Join bp and become part of the team building our future!
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Travel Requirement
No travel is expected with this role
Relocation Assistance:
This role is not eligible for relocation
Remote Type:
This position is a hybrid of office/remote working
Skills:
Legal Disclaimer:
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us.
If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.
Technology
Job Family Group:
IT&S Group
Job Description:
Let me tell you about the role
As a Service Designer at bp, you will craft the overall experience a user has with our services. This includes interactions, processes, and end-to-end experiences integrating multiple products or touch-points. You will connect the dots among business operations, technology, and people to deliver cohesive and effective experiences. Through thoughtful design, collaboration, and innovation, you’ll help bp build services that are intuitive, efficient, and ground-breaking, empowering both our customers and our teams.
What you will deliver
- User research & insights: Understand both qualitative and quantitative research methods and know when to use them, plan and facilitate user research, and analyse the data to provide practical insights. Conduct in-depth research to understand user needs, difficulties, and behaviors, collecting insights that advise the design of services that truly meet user requirements.
- Service blueprinting & journey mapping: Build service blueprints and customer journey maps that visualize all touchpoints, processes, and interactions in the service, ensuring a flawless experience across the user journey.
- Holistic service design: Design services that integrate both front-stage (customer-facing) and back-stage (internal processes and systems) aspects, ensuring operational efficiency and smooth delivery of our services. Apply a systems thinking approach to problem-solving, understanding how different elements influence one another as part of a whole.
- Cross-functional teamwork: Work closely with partners, including product teams, developers, and business partners, to ensure that service improvements are aligned with business goals, feasible, and implementable, while also contributing to strategy and business case development.
- Prototyping & testing: Develop and test service concepts, prototypes, and frameworks to validate ideas and ensure the service design is practical, effective, and user-centred.
- Facilitation: Able to confidently facilitate and lead workshops with both designers, product teams and other cross-functional partners to build a shared understanding and alignment on the problem space, the users, and the end-to-end journey
- Bachelor’s degree in Design, Human-Computer Interaction, or a related field, or equivalent experience.
- Experience as a Service Designer or similar role.
- Strong understanding of user-centered design principles.
- Proficiency in service blueprinting and journey mapping.
- Excellent communication and teamwork skills.
- Ability to work optimally in a cross-functional team environment.
- Experience with prototyping and testing service concepts.
- Strong analytical and problem-solving skills.
- Familiarity with systems thinking and its application in service design.
About Bp
bp is a global energy business with a purpose to reimagine energy for people and our planet. We aim to be a very different kind of energy company by 2030, helping the world reach net zero and improving people’s lives. We are committed to creating a diverse and inclusive environment where everyone can thrive. Join bp and become part of the team building our future!
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Travel Requirement
No travel is expected with this role
Relocation Assistance:
This role is not eligible for relocation
Remote Type:
This position is a hybrid of office/remote working
Skills:
Legal Disclaimer:
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us.
If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.