Trainer, Contact Centre

Position : Trainer, Contact Centre

Location : Menara AmBank, Jalan Yap Kwan Seng

Job Descriptions:-

• Conceptualize training materials based on data received.
• Create training strategies, initiatives, and materials.
• Test and review created materials.
• Conduct training through various ways.
• Organize Classroom-style seminars on product features and sales techniques.
• Conduct role-playing activities to develop interpersonal skills (e.g. negotiation, teamwork and conflict management).
• Identify individual and team skill gaps.
• Ensure new hires take on basic sales training courses, including communication and troubleshooting skills.
• Coordinate mentorship programs for new and existing customer service representatives.
• Assess the impact of each educational course on staff performance and client satisfaction.
• Review new product promotions with PICs before rolling out communications and briefings.

Job Requirement:

• Proficient computer skills, Microsoft Office Suite (Word, PowerPoint, and Excel).
• Good interpersonal and communication skills.
• Good written communication skills.
• Organized and able to create multiple timelines and schedules.
• Able to multitask, prioritize, and manage time efficiently.
• Excellent leadership and team building skills.
• Passionate to mentor and develop people.
• Able to analyze problems and strategize for better solutions

Position : Trainer, Contact Centre

Location : Menara AmBank, Jalan Yap Kwan Seng

Job Descriptions:-

• Conceptualize training materials based on data received.
• Create training strategies, initiatives, and materials.
• Test and review created materials.
• Conduct training through various ways.
• Organize Classroom-style seminars on product features and sales techniques.
• Conduct role-playing activities to develop interpersonal skills (e.g. negotiation, teamwork and conflict management).
• Identify individual and team skill gaps.
• Ensure new hires take on basic sales training courses, including communication and troubleshooting skills.
• Coordinate mentorship programs for new and existing customer service representatives.
• Assess the impact of each educational course on staff performance and client satisfaction.
• Review new product promotions with PICs before rolling out communications and briefings.

Job Requirement:

• Proficient computer skills, Microsoft Office Suite (Word, PowerPoint, and Excel).
• Good interpersonal and communication skills.
• Good written communication skills.
• Organized and able to create multiple timelines and schedules.
• Able to multitask, prioritize, and manage time efficiently.
• Excellent leadership and team building skills.
• Passionate to mentor and develop people.
• Able to analyze problems and strategize for better solutions