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Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
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Jobs or company...

Application Support Analyst (Level 1 & Level 2)

Salary undisclosed
Checking job availability...
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Simplified

Job Title: Application Support Analyst (Level 1 & Level 2)

Location: Kuala Lumpur Sentral

Contract Duration: 12 months (renewable based on performance)

Salary Range: RM4,000 – RM8,500

Job Summary:

We are looking for talented Application Support Analysts at both Level 1 and Level 2 to join our team. You will play a critical role in ensuring smooth operations, maintaining application stability, and supporting business users with application-related issues and requests.

Key Responsibilities:

Level 1 Support:

  • Perform daily application health checks and monitor application performance using Dynatrace.
  • Address and respond to user inquiries and requests for Policy Applications.
  • Perform first contact resolution for specific incidents when applicable.
  • Log, track, and monitor request or incident status in ServiceNow (SNOW) until closure.
  • Route unresolved technical issues to Level 2 support.
  • Perform initial assessment of service requests and incidents, ensuring completeness of details.
  • Prepare accurate and timely reports (scheduled and ad hoc).
  • Troubleshoot and fulfill service requests such as:
  • Ad-hoc data extraction
  • Data/reference setup
  • Data amendments
  • General inquiries related to business applications

Level 2 Support:

  • Manage day-to-day application operations, including Incident, Problem, Request, and Change management.
  • Troubleshoot application-related issues reported by internal and external users.
  • Provide on-call support for urgent cases.
  • Prioritize and categorize incidents based on impact, ensuring timely updates.
  • Work with Level 3 support or vendors to resolve complex issues.
  • Manage and fulfill standard service requests (e.g., data retrieval, report generation).
  • Conduct root cause analysis for critical incidents and perform trend analysis.
  • Coordinate and implement application releases, patches, and data updates.
  • Monitor batch jobs, system health, and performance metrics.
  • Maintain and update IT-related documentation and Knowledge Error Database (KEDB).

Required Skills & Qualifications:

  • Education: Diploma or Bachelor's degree in IT, Computer Science, or a related field.
  • Experience: 2 – 6 years of application support experience (Insurance industry experience is an advantage).
  • Proficiency in operating systems such as Windows, Linux, or Unix.
  • Strong database knowledge (MySQL, Oracle, SQL).
  • Understanding of IT Service Management (ITSM) tools like ServiceNow.
  • Knowledge of web technologies (HTTP/HTTPS, APIs, Web Servers).
  • Scripting knowledge (e.g., Python, Shell scripting, PowerShell) is an advantage.
  • Familiarity with network equipment such as Routers, Switches, Load Balancers.
  • Experience with monitoring tools (e.g., Dynatrace) and cloud services (AWS).
  • Knowledge of ITIL principles and service management best practices.
  • Strong analytical and problem-solving skills.
  • Excellent communication skills in English (verbal and written).
  • Mandarin speaker

Why Join Us?

  • Opportunity to work with cutting-edge technologies and IT service management processes.
  • Competitive salary and benefits.
  • Collaborative and dynamic work environment.
  • Career growth and development opportunities.

If you have the technical expertise and a passion for application support, apply now to Lovina at +6012-2181572 or email [email protected] and be part of a growing team! You may also apply through this LinkedIn post.

Job Title: Application Support Analyst (Level 1 & Level 2)

Location: Kuala Lumpur Sentral

Contract Duration: 12 months (renewable based on performance)

Salary Range: RM4,000 – RM8,500

Job Summary:

We are looking for talented Application Support Analysts at both Level 1 and Level 2 to join our team. You will play a critical role in ensuring smooth operations, maintaining application stability, and supporting business users with application-related issues and requests.

Key Responsibilities:

Level 1 Support:

  • Perform daily application health checks and monitor application performance using Dynatrace.
  • Address and respond to user inquiries and requests for Policy Applications.
  • Perform first contact resolution for specific incidents when applicable.
  • Log, track, and monitor request or incident status in ServiceNow (SNOW) until closure.
  • Route unresolved technical issues to Level 2 support.
  • Perform initial assessment of service requests and incidents, ensuring completeness of details.
  • Prepare accurate and timely reports (scheduled and ad hoc).
  • Troubleshoot and fulfill service requests such as:
  • Ad-hoc data extraction
  • Data/reference setup
  • Data amendments
  • General inquiries related to business applications

Level 2 Support:

  • Manage day-to-day application operations, including Incident, Problem, Request, and Change management.
  • Troubleshoot application-related issues reported by internal and external users.
  • Provide on-call support for urgent cases.
  • Prioritize and categorize incidents based on impact, ensuring timely updates.
  • Work with Level 3 support or vendors to resolve complex issues.
  • Manage and fulfill standard service requests (e.g., data retrieval, report generation).
  • Conduct root cause analysis for critical incidents and perform trend analysis.
  • Coordinate and implement application releases, patches, and data updates.
  • Monitor batch jobs, system health, and performance metrics.
  • Maintain and update IT-related documentation and Knowledge Error Database (KEDB).

Required Skills & Qualifications:

  • Education: Diploma or Bachelor's degree in IT, Computer Science, or a related field.
  • Experience: 2 – 6 years of application support experience (Insurance industry experience is an advantage).
  • Proficiency in operating systems such as Windows, Linux, or Unix.
  • Strong database knowledge (MySQL, Oracle, SQL).
  • Understanding of IT Service Management (ITSM) tools like ServiceNow.
  • Knowledge of web technologies (HTTP/HTTPS, APIs, Web Servers).
  • Scripting knowledge (e.g., Python, Shell scripting, PowerShell) is an advantage.
  • Familiarity with network equipment such as Routers, Switches, Load Balancers.
  • Experience with monitoring tools (e.g., Dynatrace) and cloud services (AWS).
  • Knowledge of ITIL principles and service management best practices.
  • Strong analytical and problem-solving skills.
  • Excellent communication skills in English (verbal and written).
  • Mandarin speaker

Why Join Us?

  • Opportunity to work with cutting-edge technologies and IT service management processes.
  • Competitive salary and benefits.
  • Collaborative and dynamic work environment.
  • Career growth and development opportunities.

If you have the technical expertise and a passion for application support, apply now to Lovina at +6012-2181572 or email [email protected] and be part of a growing team! You may also apply through this LinkedIn post.