Customer Relationship Executive (Automotive)

This role involves various tasks, from handling customer inquiries to fostering long-term relationships. Customer Interaction and Support: Respond to Inquiries: Handle customer questions via phone, email, or in person regarding vehicle purchases, maintenance, and services. Issue Resolution: Address and resolve customer complaints and issues promptly. Follow-ups: Conduct follow-ups post-service or purchase to ensure customer satisfaction. Sales and Service Coordination: Appointment Management: Schedule and manage service appointments. Sales Support: Assist the sales team by managing customer databases, sending reminders for test drives, and follow-up on potential leads. Service Coordination: Liaise between customers and the service department to coordinate vehicle maintenance or repairs. Customer Relationship Management (CRM): Data Management: Maintain and update the CRM system with customer details, interactions, and feedback. Customer Insights: Analyze customer data to identify trends, preferences, and areas for improvement. Retention Strategies: Develop and implement strategies to enhance customer loyalty and retention. Customer Experience Enhancement: Quality Assurance: Ensure that the service and sales processes meet or exceed customer expectations. Feedback Collection: Gather customer feedback through surveys or direct communication. Personalization: Offer personalized solutions and services based on customer history and preferences. Administrative Duties: Documentation: Manage and organize customer documents, service records, and communication logs. Reports: Prepare regular reports on customer satisfaction metrics, sales performance, and service feedback.