E-Hailing Customer Support Representative
Salary undisclosed
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Job Responsibility
- Customer Interaction â Manage inbound calls, live chats, and emails, addressing inquiries, complaints, and feedback related to company products.
- Service Excellence â Strive to exceed customer expectations by providing accurate information and quality support.
- Team Collaboration â Work effectively within a team environment to meet KPI targets and SLA requirements.
- Fresh Graduates Welcome â Minimum SPM qualification required.
- Strong Communication Skills â Proficient in English & Mandarin (spoken & written).
- Fast-Paced Environment â Comfortable adapting to dynamic workflows.
- Customer-Centric Approach â Empathy and patience in handling customer concerns.
- Work Schedule â 5.5 to 6 working days per week on a rotational shift.
- Training Provided â Comprehensive on-the-job training for skill development.
- Shuttle Service â Convenient transportation support for employees.
- Night Shift Allowance â Additional compensation for late-hour shifts.
- Commission â Opportunity to earn extra incentives based on performance.
Job Responsibility
- Customer Interaction â Manage inbound calls, live chats, and emails, addressing inquiries, complaints, and feedback related to company products.
- Service Excellence â Strive to exceed customer expectations by providing accurate information and quality support.
- Team Collaboration â Work effectively within a team environment to meet KPI targets and SLA requirements.
- Fresh Graduates Welcome â Minimum SPM qualification required.
- Strong Communication Skills â Proficient in English & Mandarin (spoken & written).
- Fast-Paced Environment â Comfortable adapting to dynamic workflows.
- Customer-Centric Approach â Empathy and patience in handling customer concerns.
- Work Schedule â 5.5 to 6 working days per week on a rotational shift.
- Training Provided â Comprehensive on-the-job training for skill development.
- Shuttle Service â Convenient transportation support for employees.
- Night Shift Allowance â Additional compensation for late-hour shifts.
- Commission â Opportunity to earn extra incentives based on performance.