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E-Hailing Customer Support Representative

Salary undisclosed

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Job Responsibility

  • Customer Interaction â Manage inbound calls, live chats, and emails, addressing inquiries, complaints, and feedback related to company products.
  • Service Excellence â Strive to exceed customer expectations by providing accurate information and quality support.
  • Team Collaboration â Work effectively within a team environment to meet KPI targets and SLA requirements.

Job Requirements

  • Fresh Graduates Welcome â Minimum SPM qualification required.
  • Strong Communication Skills â Proficient in English & Mandarin (spoken & written).
  • Fast-Paced Environment â Comfortable adapting to dynamic workflows.
  • Customer-Centric Approach â Empathy and patience in handling customer concerns.

Job Benefits

  • Work Schedule â 5.5 to 6 working days per week on a rotational shift.
  • Training Provided â Comprehensive on-the-job training for skill development.
  • Shuttle Service â Convenient transportation support for employees.
  • Night Shift Allowance â Additional compensation for late-hour shifts.
  • Commission â Opportunity to earn extra incentives based on performance.
Job Responsibility

  • Customer Interaction â Manage inbound calls, live chats, and emails, addressing inquiries, complaints, and feedback related to company products.
  • Service Excellence â Strive to exceed customer expectations by providing accurate information and quality support.
  • Team Collaboration â Work effectively within a team environment to meet KPI targets and SLA requirements.

Job Requirements

  • Fresh Graduates Welcome â Minimum SPM qualification required.
  • Strong Communication Skills â Proficient in English & Mandarin (spoken & written).
  • Fast-Paced Environment â Comfortable adapting to dynamic workflows.
  • Customer-Centric Approach â Empathy and patience in handling customer concerns.

Job Benefits

  • Work Schedule â 5.5 to 6 working days per week on a rotational shift.
  • Training Provided â Comprehensive on-the-job training for skill development.
  • Shuttle Service â Convenient transportation support for employees.
  • Night Shift Allowance â Additional compensation for late-hour shifts.
  • Commission â Opportunity to earn extra incentives based on performance.