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Quality Supervisor

Salary undisclosed

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Job Description

Key Responsibilities:

  • Supervise a work group by assigning tasks and monitoring attendance, providing input on client-assigned tasks.
  • Maintain accurate metrics for both individual performance of direct reports and overall team performance.
  • Gather customer feedback from diverse sources, including surveys, online reviews, and social media platforms.
  • Analyze customer data to identify trends, patterns, and opportunities for enhancement.
  • Transform raw data into actionable insights and provide recommendations to refine processes and products.
  • Collaborate with the product development team to improve website usability, navigation, and overall user experience.
  • Track the effects of customer feedback-driven changes and adjust strategies accordingly.
  • Stay updated on industry trends and best practices in e-commerce.
  • Contribute to designing and implementing customer surveys to capture relevant data.
  • Maintain a customer-centric approach, prioritizing customer experience in all decisions.

Consumer Voice Analysis:

  • Responsible for data analysis of consumer feedback on consumer devices, identifying significant or common issues, and uncovering valuable requirements.
  • Collaborate with related teams to resolve issues and drive business improvements, conducting research analysis and reporting.
  • Continuously improve data analysis efficiency using advanced data and visualization tools, supporting automated public opinion monitoring goals.

Public Sentiment & Social Media Monitoring:

  • Monitor social media platforms, news forums, and other platforms for trending topics and emergencies.
  • Produce public opinion monitoring reports, assess public sentiment impacts, and propose effective guidance.
  • Manage content operations for the company’s opinion monitoring system, including keyword and classification management, sample handling, and analysis model optimization.

Job Description

Key Responsibilities:

  • Supervise a work group by assigning tasks and monitoring attendance, providing input on client-assigned tasks.
  • Maintain accurate metrics for both individual performance of direct reports and overall team performance.
  • Gather customer feedback from diverse sources, including surveys, online reviews, and social media platforms.
  • Analyze customer data to identify trends, patterns, and opportunities for enhancement.
  • Transform raw data into actionable insights and provide recommendations to refine processes and products.
  • Collaborate with the product development team to improve website usability, navigation, and overall user experience.
  • Track the effects of customer feedback-driven changes and adjust strategies accordingly.
  • Stay updated on industry trends and best practices in e-commerce.
  • Contribute to designing and implementing customer surveys to capture relevant data.
  • Maintain a customer-centric approach, prioritizing customer experience in all decisions.

Consumer Voice Analysis:

  • Responsible for data analysis of consumer feedback on consumer devices, identifying significant or common issues, and uncovering valuable requirements.
  • Collaborate with related teams to resolve issues and drive business improvements, conducting research analysis and reporting.
  • Continuously improve data analysis efficiency using advanced data and visualization tools, supporting automated public opinion monitoring goals.

Public Sentiment & Social Media Monitoring:

  • Monitor social media platforms, news forums, and other platforms for trending topics and emergencies.
  • Produce public opinion monitoring reports, assess public sentiment impacts, and propose effective guidance.
  • Manage content operations for the company’s opinion monitoring system, including keyword and classification management, sample handling, and analysis model optimization.