Quality Supervisor
Salary undisclosed
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Job Description
Key Responsibilities:
- Supervise a work group by assigning tasks and monitoring attendance, providing input on client-assigned tasks.
- Maintain accurate metrics for both individual performance of direct reports and overall team performance.
- Gather customer feedback from diverse sources, including surveys, online reviews, and social media platforms.
- Analyze customer data to identify trends, patterns, and opportunities for enhancement.
- Transform raw data into actionable insights and provide recommendations to refine processes and products.
- Collaborate with the product development team to improve website usability, navigation, and overall user experience.
- Track the effects of customer feedback-driven changes and adjust strategies accordingly.
- Stay updated on industry trends and best practices in e-commerce.
- Contribute to designing and implementing customer surveys to capture relevant data.
- Maintain a customer-centric approach, prioritizing customer experience in all decisions.
Consumer Voice Analysis:
- Responsible for data analysis of consumer feedback on consumer devices, identifying significant or common issues, and uncovering valuable requirements.
- Collaborate with related teams to resolve issues and drive business improvements, conducting research analysis and reporting.
- Continuously improve data analysis efficiency using advanced data and visualization tools, supporting automated public opinion monitoring goals.
Public Sentiment & Social Media Monitoring:
- Monitor social media platforms, news forums, and other platforms for trending topics and emergencies.
- Produce public opinion monitoring reports, assess public sentiment impacts, and propose effective guidance.
- Manage content operations for the company’s opinion monitoring system, including keyword and classification management, sample handling, and analysis model optimization.
Job Description
Key Responsibilities:
- Supervise a work group by assigning tasks and monitoring attendance, providing input on client-assigned tasks.
- Maintain accurate metrics for both individual performance of direct reports and overall team performance.
- Gather customer feedback from diverse sources, including surveys, online reviews, and social media platforms.
- Analyze customer data to identify trends, patterns, and opportunities for enhancement.
- Transform raw data into actionable insights and provide recommendations to refine processes and products.
- Collaborate with the product development team to improve website usability, navigation, and overall user experience.
- Track the effects of customer feedback-driven changes and adjust strategies accordingly.
- Stay updated on industry trends and best practices in e-commerce.
- Contribute to designing and implementing customer surveys to capture relevant data.
- Maintain a customer-centric approach, prioritizing customer experience in all decisions.
Consumer Voice Analysis:
- Responsible for data analysis of consumer feedback on consumer devices, identifying significant or common issues, and uncovering valuable requirements.
- Collaborate with related teams to resolve issues and drive business improvements, conducting research analysis and reporting.
- Continuously improve data analysis efficiency using advanced data and visualization tools, supporting automated public opinion monitoring goals.
Public Sentiment & Social Media Monitoring:
- Monitor social media platforms, news forums, and other platforms for trending topics and emergencies.
- Produce public opinion monitoring reports, assess public sentiment impacts, and propose effective guidance.
- Manage content operations for the company’s opinion monitoring system, including keyword and classification management, sample handling, and analysis model optimization.