Relationship Management Planning Associate
Salary undisclosed
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About The Team
We are seeking a detail-oriented and analytical Relationship Management (RM) Planning Associate to support the growth of SPayLater through data-driven planning and performance tracking. This role will focus on merchant performance analysis, RM target setting, incentive management, and competitive intelligence to enhance sales effectiveness and market positioning. The ideal candidate is highly organized, analytical, and proactive in driving business insights and strategy execution.
Job Description
Merchant Performance Tracking:
We are seeking a detail-oriented and analytical Relationship Management (RM) Planning Associate to support the growth of SPayLater through data-driven planning and performance tracking. This role will focus on merchant performance analysis, RM target setting, incentive management, and competitive intelligence to enhance sales effectiveness and market positioning. The ideal candidate is highly organized, analytical, and proactive in driving business insights and strategy execution.
Job Description
Merchant Performance Tracking:
- Monitor and analyze merchant performance metrics to identify trends and growth opportunities.
- Provide regular performance reports and insights to the RM team and leadership.
- Work with stakeholders to develop strategic initiatives for underperforming merchants.
- Develop and execute training programs for RM teams to enhance their sales and negotiation skills.
- Conduct periodic workshops and knowledge-sharing sessions on SPayLater products, sales strategies, and market trends.
- Maintain training materials and ensure continuous learning for RM teams.
- Define sales targets for RM teams based on market analysis and past performance.
- Regularly recalibrate targets based on evolving business priorities and merchant trends.
- Work with leadership to align KPIs and success metrics with business objectives.
- Track and evaluate RM team performance against set targets.
- Develop and implement incentive structures to drive motivation and achieve business goals.
- Work with finance and HR teams to ensure timely incentive payouts.
- Maintain and update the merchant huntlist to ensure a steady pipeline of high-potential prospects.
- Track progress on merchant acquisition efforts and refine targeting strategies.
- Provide actionable insights to RM teams to improve conversion rates.
- Gather and analyze market intelligence on offline merchant financing trends, competitors, and industry developments.
- Provide competitive benchmarking reports to support RM strategies.
- Identify key differentiators and opportunities for SPayLater to enhance merchant value proposition.
- Bachelor’s degree in Business, Finance, Economics, or a related field.
- 2+ years of experience in business planning, sales strategy, or merchant analytics.
- Strong analytical skills with proficiency in Excel, Google Sheets, and BI tools (e.g., Tableau, Power BI).
- Experience in target setting, incentive management, and performance tracking.
- Ability to manage multiple projects and work collaboratively with cross-functional teams.
- Excellent communication and presentation skills to influence stakeholders.
About The Team
We are seeking a detail-oriented and analytical Relationship Management (RM) Planning Associate to support the growth of SPayLater through data-driven planning and performance tracking. This role will focus on merchant performance analysis, RM target setting, incentive management, and competitive intelligence to enhance sales effectiveness and market positioning. The ideal candidate is highly organized, analytical, and proactive in driving business insights and strategy execution.
Job Description
Merchant Performance Tracking:
We are seeking a detail-oriented and analytical Relationship Management (RM) Planning Associate to support the growth of SPayLater through data-driven planning and performance tracking. This role will focus on merchant performance analysis, RM target setting, incentive management, and competitive intelligence to enhance sales effectiveness and market positioning. The ideal candidate is highly organized, analytical, and proactive in driving business insights and strategy execution.
Job Description
Merchant Performance Tracking:
- Monitor and analyze merchant performance metrics to identify trends and growth opportunities.
- Provide regular performance reports and insights to the RM team and leadership.
- Work with stakeholders to develop strategic initiatives for underperforming merchants.
- Develop and execute training programs for RM teams to enhance their sales and negotiation skills.
- Conduct periodic workshops and knowledge-sharing sessions on SPayLater products, sales strategies, and market trends.
- Maintain training materials and ensure continuous learning for RM teams.
- Define sales targets for RM teams based on market analysis and past performance.
- Regularly recalibrate targets based on evolving business priorities and merchant trends.
- Work with leadership to align KPIs and success metrics with business objectives.
- Track and evaluate RM team performance against set targets.
- Develop and implement incentive structures to drive motivation and achieve business goals.
- Work with finance and HR teams to ensure timely incentive payouts.
- Maintain and update the merchant huntlist to ensure a steady pipeline of high-potential prospects.
- Track progress on merchant acquisition efforts and refine targeting strategies.
- Provide actionable insights to RM teams to improve conversion rates.
- Gather and analyze market intelligence on offline merchant financing trends, competitors, and industry developments.
- Provide competitive benchmarking reports to support RM strategies.
- Identify key differentiators and opportunities for SPayLater to enhance merchant value proposition.
- Bachelor’s degree in Business, Finance, Economics, or a related field.
- 2+ years of experience in business planning, sales strategy, or merchant analytics.
- Strong analytical skills with proficiency in Excel, Google Sheets, and BI tools (e.g., Tableau, Power BI).
- Experience in target setting, incentive management, and performance tracking.
- Ability to manage multiple projects and work collaboratively with cross-functional teams.
- Excellent communication and presentation skills to influence stakeholders.