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Housekeeping Manager
Salary undisclosed
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Housekeeping Manager Borneo Rainforest Lodge, Danum Valley Conservation Area, Sabah Job Summary The Housekeeping Manager is responsible for overseeing all housekeeping operations at Borneo Rainforest Lodge, ensuring the highest standards of cleanliness, hygiene, and guest satisfaction. This role requires strong leadership, attention to detail, and the ability to manage housekeeping staff efficiently. The ideal candidate has experience in luxury hospitality, a commitment to sustainability, and a passion for delivering outstanding guest experiences. Key Responsibilities 01. Housekeeping Operations & Guest Experience - Oversee the daily operations of the housekeeping department, ensuring all guest rooms, public areas, and back-of-house facilities are well-maintained. - Implement and uphold high cleanliness standards to enhance guest satisfaction. - Respond to guest requests and feedback, ensuring prompt and professional service. 02. Inventory & Resource Management - Monitor housekeeping supplies, linen, and amenities to ensure efficient stock management. - Work with suppliers to maintain quality and cost-effective procurement. - Implement strategies to reduce waste and improve sustainability. 03. Team Leadership & Training - Lead, train, and develop the housekeeping team to ensure high performance. - Manage staff scheduling, workload distribution, and performance evaluation. - Foster a positive and professional work environment. 04. Health, Safety & Compliance - Ensure strict adherence to hygiene and sanitation regulations. - Uphold safety protocols and proper handling of cleaning equipment and chemicals. - Conduct regular inspections and audits to maintain compliance. About Borneo Rainforest Lodge 01. Located in the Danum Valley Conservation Area, a 130-million-year-old rainforest. 02. Features 30 premium and deluxe chalets. 03. Offers activities such as guided hikes, cycling, rafting, wildlife sightings, and educational tours. 04. Certified 5-Star & Green Hotel by MOTAC (2024-2027). 05. Holds Global Sustainable Tourism Council Certification. 06. Winner of multiple World Luxury Hotel Awards. 07. Recognised by TripAdvisor’s Travellers’ Choice (2020, 2021, 2023, 2024). Qualifications 01. Proven experience as a Housekeeping Manager or similar role in a luxury lodge, resort, or hotel. 02. Strong leadership and team management skills. 03. Excellent attention to detail and organisational abilities. 04. Knowledge of inventory management and cost control. 05. Understanding of hygiene, sanitation, and safety regulations. 06. Strong communication and guest service skills.07. Willingness to work in a remote, environmentally sensitive location.08. Malaysian candidates only, due to local immigration policies. Benefits 01. Group Insurance Life (employee only), Personal Accident (employee only), Hospitalisation & Surgery (employee only), Outpatient (employee and approved dependents), Dental - employee and approved dependents). 02. Accommodation at Borneo Rainforest Lodge (shared duplex house). 03. 14 days annual leave (available after probation). If you have a passion for maintaining exceptional hospitality standards in a unique rainforest setting, we invite you to join our team at Borneo Rainforest Lodge.