Service Advisor (Jaecoo KL)

Are you passionate about delivering excellent customer service while working in a dynamic automotive environment? Join the JAECOO team as a Service Advisor and be part of an exciting journey with a fast-growing automotive brand!

Key Responsibilities:

• Greet and assist customers with service and repair inquiries at the service reception.
• Create and maintain accurate job cards for proper documentation of service or repair requests.
• Monitor the progress of vehicle repairs or servicing and keep customers updated on their car’s status.
• Provide technical explanations and advice to customers regarding their vehicles.
• Interpret and communicate customer feedback and concerns to the technical team for further diagnosis.
• Provide quotations for repair of customer's car and communicate with customers for approval including additional repairs on their cars whenever necessary.
• Verify warranty coverage using vehicle maintenance records.
• Coordinate with the Parts Department to place orders and notify customers upon parts arrival.
• Liaise with Workshop Controller/Manager to ascertain the quality of the job done before notifying customers for vehicle collection.
• Conduct follow-ups within three days of servicing to gather feedback on customer experience and vehicle performance.
• Deliver vehicles to customers promptly and ensure they are returned clean and tidy.
• Upsell approved products and services to enhance customer satisfaction and contribute to overall sales targets.
• Address customer concerns professionally and escalate issues to the manager when needed.

Requirements:

• Diploma or Degree in Automotive/Mechanical Engineering or a related field.
• Strong technical knowledge and excellent customer service skills.
• Minimum 2 years of experience in a similar role.
• Prior experience working with continental automotive brands (Volkswagen, Audi, Volvo, MINI, Mercedes, etc.) is preferred.
• Familiarity with Chery systems is an added advantage.
• Confident, dynamic and highly customer-oriented with a positive attitude.
• Ability to thrive under pressure in a fast-paced environment.
• Proficient in Microsoft Office and computer literate.

Why Join Us?

• Be part of a growing automotive brand with exciting career prospects.
• Work in a collaborative environment that values your expertise and contribution.
• Competitive salary and benefits package.

How to Apply

Interested candidates are invited to submit their latest resume, including details of their current and expected salary and a recent photograph, via online application.

Elevate your career with JAECOO – Apply now!

Note: Only shortlisted candidates will be contacted for further evaluation.

Are you passionate about delivering excellent customer service while working in a dynamic automotive environment? Join the JAECOO team as a Service Advisor and be part of an exciting journey with a fast-growing automotive brand!

Key Responsibilities:

• Greet and assist customers with service and repair inquiries at the service reception.
• Create and maintain accurate job cards for proper documentation of service or repair requests.
• Monitor the progress of vehicle repairs or servicing and keep customers updated on their car’s status.
• Provide technical explanations and advice to customers regarding their vehicles.
• Interpret and communicate customer feedback and concerns to the technical team for further diagnosis.
• Provide quotations for repair of customer's car and communicate with customers for approval including additional repairs on their cars whenever necessary.
• Verify warranty coverage using vehicle maintenance records.
• Coordinate with the Parts Department to place orders and notify customers upon parts arrival.
• Liaise with Workshop Controller/Manager to ascertain the quality of the job done before notifying customers for vehicle collection.
• Conduct follow-ups within three days of servicing to gather feedback on customer experience and vehicle performance.
• Deliver vehicles to customers promptly and ensure they are returned clean and tidy.
• Upsell approved products and services to enhance customer satisfaction and contribute to overall sales targets.
• Address customer concerns professionally and escalate issues to the manager when needed.

Requirements:

• Diploma or Degree in Automotive/Mechanical Engineering or a related field.
• Strong technical knowledge and excellent customer service skills.
• Minimum 2 years of experience in a similar role.
• Prior experience working with continental automotive brands (Volkswagen, Audi, Volvo, MINI, Mercedes, etc.) is preferred.
• Familiarity with Chery systems is an added advantage.
• Confident, dynamic and highly customer-oriented with a positive attitude.
• Ability to thrive under pressure in a fast-paced environment.
• Proficient in Microsoft Office and computer literate.

Why Join Us?

• Be part of a growing automotive brand with exciting career prospects.
• Work in a collaborative environment that values your expertise and contribution.
• Competitive salary and benefits package.

How to Apply

Interested candidates are invited to submit their latest resume, including details of their current and expected salary and a recent photograph, via online application.

Elevate your career with JAECOO – Apply now!

Note: Only shortlisted candidates will be contacted for further evaluation.